I want to write a post about how well UPS delivers its packages on time. I don't know the numbers but I know thw facts. The fact is that UPS has the best numbers in time definite delivery. I had the "pleasure" of listening to an ingnorant customer at the UPS store on Dec. 23rd. She was waiting for a parcel with a "tracked" delivery date of Dec. 24th. She tracked her package from KS to MA which is 4 days. It arrived in her center on the 23rd and wanted to know why it wasn't delivered even though it was a Dec. 24th scheduled delivery. The fine employee of the UPS store and I tried to explain why her parcel wasn't delivered even though it showed being scanned at her operating center a day earlier. We tried to tell het that her delivery wasn't scheduled or promised until the 24th. She said "well if its in the building why don't you deliver it?" I tried to say we service the packages that need to be delivered on that date first and there are enough of them (too many) that we don't service your package until the day UPS' service mandates. This is not a typical customer and she is misinformed or just plain stupid. She continued to speak untruths about UPS. She said that "UPS is delivering Barnes and Noble 3-day select 10 days late and when I use the USPS its always on time". Its people like this that makes me wonder how our country or her family exists in this world? This is a mother of an American faimly and she has no clue or is dumb as a stump. I told her the facts. I told her UPS has the best time-definite delivery service in the industry. I told her that is a fact. The UPS store employee and I tried to explain to her that it was Barnes and Noble that delayed her package by 10 days. She wasn't listening. I think we are better off without her as a customer. How can this woman believe the 3-day select would take 10 days to be delivered in any scenario? That would be a full WEEK and 1/2 late ! Even if it was mis-sorted it would not be THAT late! She can't comprehend that the delay was due to a backlog at "B and N". The stupidity of the general public amazes me.