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Message: <blockquote data-quote="Dhydratd" data-source="post: 3244502" data-attributes="member: 63445">DM came to our PCM yesterday morning and informed us that UPS customer service rating is now in the mid 60% range down from upper 80% in October. He stated that we have already lost some major shippers and it's up to us to get them back. Starting Monday, he said, management will be reviewing the appearance guidelines and checking that all drivers are in compliance. Folks, I couldn't make this <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif"  class="smilie" loading="lazy" alt=":censored2:" title="Censored2    :censored2:" data-shortname=":censored2:" /> up! Corporate screws up, fails to hire enough staff to handle peak, and it's being blamed on our appearance?!? SMH<img src="https://media.giphy.com/media/NRXleEopnqL3a/giphy.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></blockquote>