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FedEx Discussions
" The Times They Are A Changing"
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<blockquote data-quote="Aquaman" data-source="post: 5281454" data-attributes="member: 68552"><p>It’s a mess of a company. They don’t really have the staffing to try much that will work at this point. They’ve seemed to surrender to the Amazon model of no uniforms and untrained workers. They’re not going to compete with UPS because they figure UPS will follow suit eventually or suffer. The shipping/delivery service has become a speed & consistency game. Nothing else matters. Customers don’t care about how much tracking information you give them. They don’t care about expensive early commit times. They don’t care what the driver or truck look like…. They care about that package on their porch. If you can consistently do that, the level of service doesn’t matter. Amazon is proving that every day. They seem to be doing fine with untrained workers in sweat pants with an Amazon vest running the package to your door with the truck still running with doors open.</p></blockquote><p></p>
[QUOTE="Aquaman, post: 5281454, member: 68552"] It’s a mess of a company. They don’t really have the staffing to try much that will work at this point. They’ve seemed to surrender to the Amazon model of no uniforms and untrained workers. They’re not going to compete with UPS because they figure UPS will follow suit eventually or suffer. The shipping/delivery service has become a speed & consistency game. Nothing else matters. Customers don’t care about how much tracking information you give them. They don’t care about expensive early commit times. They don’t care what the driver or truck look like…. They care about that package on their porch. If you can consistently do that, the level of service doesn’t matter. Amazon is proving that every day. They seem to be doing fine with untrained workers in sweat pants with an Amazon vest running the package to your door with the truck still running with doors open. [/QUOTE]
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