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<blockquote data-quote="over9five" data-source="post: 221798" data-attributes="member: 1401"><p>"Its a lot different now Tony"</p><p></p><p></p><p></p><p>I agree. We only care about the conference calls and the numbers now. It's amazing the amount of reports that come out every day. I know you will say that caring about good numbers IS caring about your customers, but it's not the same thing.</p><p></p><p>Some <strong>daily</strong> reports are:</p><p></p><p>1. OR (always have had that!)</p><p>2. P/Us not made within scheduled time window</p><p>3. Large delivery accts not made in time window</p><p>4. Yesterdays missing delivery scans</p><p>5. Missed pkgs</p><p>6. Late pkgs</p><p>7. Concerns</p><p></p><p>Now those are just the ones I could think of right now, I know there are more.</p><p>Then for every instance in each report, the center manager needs an explanation (so he can defend himself in the conference call).</p><p>The management team has no time to care about the customer!</p></blockquote><p></p>
[QUOTE="over9five, post: 221798, member: 1401"] "Its a lot different now Tony" I agree. We only care about the conference calls and the numbers now. It's amazing the amount of reports that come out every day. I know you will say that caring about good numbers IS caring about your customers, but it's not the same thing. Some [B]daily[/B] reports are: 1. OR (always have had that!) 2. P/Us not made within scheduled time window 3. Large delivery accts not made in time window 4. Yesterdays missing delivery scans 5. Missed pkgs 6. Late pkgs 7. Concerns Now those are just the ones I could think of right now, I know there are more. Then for every instance in each report, the center manager needs an explanation (so he can defend himself in the conference call). The management team has no time to care about the customer! [/QUOTE]
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