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Brown Cafe UPS Forum
UPS Discussions
The WORST customer service I've EVER seen...ANYWHERE!
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<blockquote data-quote="trplnkl" data-source="post: 605436" data-attributes="member: 13254"><p>Our company policy is that no opened package can be refused. Granted many times we over look the rule under certain circumstances. The brokerage fee won't be returned to the consignee because you did your job and delivered the package, it's a done deal. Now if the consignee want to pay to return the same package he has the right to do so and then the E-bay shipper would have to pay a brokerage fee, IF they accept the package. If they refuse the package it would be returned to your guy. It's a mess you didn't create but will more than likely have to answer for, unfortunately.</p><p> I see no way UPS can help him any further. Your guy is screwed unless the shipper takes care of him.</p></blockquote><p></p>
[QUOTE="trplnkl, post: 605436, member: 13254"] Our company policy is that no opened package can be refused. Granted many times we over look the rule under certain circumstances. The brokerage fee won't be returned to the consignee because you did your job and delivered the package, it's a done deal. Now if the consignee want to pay to return the same package he has the right to do so and then the E-bay shipper would have to pay a brokerage fee, IF they accept the package. If they refuse the package it would be returned to your guy. It's a mess you didn't create but will more than likely have to answer for, unfortunately. I see no way UPS can help him any further. Your guy is screwed unless the shipper takes care of him. [/QUOTE]
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The WORST customer service I've EVER seen...ANYWHERE!
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