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The WORST customer service I've EVER seen...ANYWHERE!
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<blockquote data-quote="Mike23" data-source="post: 605828"><p>My understanding from this customer is my sup didn't even make an appearance. NO supervisor did. They just let the grunts try to help the poor guy. It just seemed very unprofessional to me for a supervisor to do this. Isn't the process supposed to go up the ladder until SOMEONE says 'yes we can help you' or 'no, and this is the EXACT reason why'. Instead they just left the guy to the lowlies to deal with which made him more frustrated. </p><p>Shouldn't our sups know our chain of command and physically walk him over to the supervisor that can help them so that they know the customer receives the attention they require?</p><p></p><p>Who knows, maybe tomorrow he'll be asked by his multimillion dollar account boss, 'I was thinking which courier company we should use'.</p><p></p><p>Do you think the guys reply will be, 'UPS, they're very good with customers'. I somehow doubt it. </p><p></p><p>When I worked for another company I was told that word of mouth is the biggest asset you can have in a company. If you do a good job he'll tell 10 people about how great a job you did. If you did a horrible job then the same thing happens.</p></blockquote><p></p>
[QUOTE="Mike23, post: 605828"] My understanding from this customer is my sup didn't even make an appearance. NO supervisor did. They just let the grunts try to help the poor guy. It just seemed very unprofessional to me for a supervisor to do this. Isn't the process supposed to go up the ladder until SOMEONE says 'yes we can help you' or 'no, and this is the EXACT reason why'. Instead they just left the guy to the lowlies to deal with which made him more frustrated. Shouldn't our sups know our chain of command and physically walk him over to the supervisor that can help them so that they know the customer receives the attention they require? Who knows, maybe tomorrow he'll be asked by his multimillion dollar account boss, 'I was thinking which courier company we should use'. Do you think the guys reply will be, 'UPS, they're very good with customers'. I somehow doubt it. When I worked for another company I was told that word of mouth is the biggest asset you can have in a company. If you do a good job he'll tell 10 people about how great a job you did. If you did a horrible job then the same thing happens. [/QUOTE]
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The WORST customer service I've EVER seen...ANYWHERE!
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