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Brown Cafe UPS Forum
UPS Discussions
The WORST customer service I've EVER seen...ANYWHERE!
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<blockquote data-quote="BrownSuit" data-source="post: 607841" data-attributes="member: 14437"><p>The issue is between the customer and the eBay seller. That's the risk that he took by using eBay. When it sounds too good to be true . . . </p><p></p><p>As far as the COD, somebody mentioned earlier about having it removed, once a COD has entered the system, even at the shipper's request the COD tag should not be removed. I think somebody else pointed out though that this was a UPS instituted COD because the shipper failed to ship it Free Domicile thus paying for any brokerage and government fees incurred. </p><p></p><p>The shipper should have refused it before signing for the package and paying the brokerage charges. At that point it was his merchandise. </p><p></p><p>Even if the shipper had paid duties and taxes, once the consignee opened the package, refusing is no longer an option. If a shortage had occurred it should have been taken up with the shipper. It's not a UPS problem at that point.</p><p></p><p>I know this sounds cold, but we did everything we were supposed to do and were just the middleman at that point. It should have been taken up with the shipper.</p><p></p><p>As was pointed out eBay provides some degree of protection above just leaving feedback. There is no telling that the buyer was completely on the up and up either. </p><p></p><p>The reason that everybody was likely standing around and not wanting to get involved is that they didn't want their name attached giving advice on a non-UPS matter should a corporate complaint get filed.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 607841, member: 14437"] The issue is between the customer and the eBay seller. That's the risk that he took by using eBay. When it sounds too good to be true . . . As far as the COD, somebody mentioned earlier about having it removed, once a COD has entered the system, even at the shipper's request the COD tag should not be removed. I think somebody else pointed out though that this was a UPS instituted COD because the shipper failed to ship it Free Domicile thus paying for any brokerage and government fees incurred. The shipper should have refused it before signing for the package and paying the brokerage charges. At that point it was his merchandise. Even if the shipper had paid duties and taxes, once the consignee opened the package, refusing is no longer an option. If a shortage had occurred it should have been taken up with the shipper. It's not a UPS problem at that point. I know this sounds cold, but we did everything we were supposed to do and were just the middleman at that point. It should have been taken up with the shipper. As was pointed out eBay provides some degree of protection above just leaving feedback. There is no telling that the buyer was completely on the up and up either. The reason that everybody was likely standing around and not wanting to get involved is that they didn't want their name attached giving advice on a non-UPS matter should a corporate complaint get filed. [/QUOTE]
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The WORST customer service I've EVER seen...ANYWHERE!
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