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The WORST customer service I've EVER seen...ANYWHERE!
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<blockquote data-quote="Dustyroads" data-source="post: 607937" data-attributes="member: 22610"><p>Here's a rule I learned 30 years ago, never, ever mess around with a cod. If the person doens't want to pay the first day, NM1, and go back the next day, and the next. If they do not wish to pay a cod on a package, they refuse the package, "NO COD'S" is one of the reasons that can be selected in the diad for reason to refuse. </p><p> </p><p>In those cases, where the COD package was refused, the package will be returned to the shipper who demanded the COD, and they will be charged return freight on the package. </p><p> </p><p>Back before DIAD we had COD waivers that would come through on paper, those ended with the DIAD, here. The issue is cut and dried, the cod is on the package, the consignee can choose to pay the cod or refuse the package, we (UPS) don't really have a dog in the fight.</p><p> </p><p>Over the years I've seen a number of drivers get into trouble by "doing favors" for their customers over a cod delivery, it always turns out badly for the driver.</p></blockquote><p></p>
[QUOTE="Dustyroads, post: 607937, member: 22610"] Here's a rule I learned 30 years ago, never, ever mess around with a cod. If the person doens't want to pay the first day, NM1, and go back the next day, and the next. If they do not wish to pay a cod on a package, they refuse the package, "NO COD'S" is one of the reasons that can be selected in the diad for reason to refuse. In those cases, where the COD package was refused, the package will be returned to the shipper who demanded the COD, and they will be charged return freight on the package. Back before DIAD we had COD waivers that would come through on paper, those ended with the DIAD, here. The issue is cut and dried, the cod is on the package, the consignee can choose to pay the cod or refuse the package, we (UPS) don't really have a dog in the fight. Over the years I've seen a number of drivers get into trouble by "doing favors" for their customers over a cod delivery, it always turns out badly for the driver. [/QUOTE]
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The WORST customer service I've EVER seen...ANYWHERE!
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