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UPS Union Issues
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<blockquote data-quote="The Other Side" data-source="post: 872965" data-attributes="member: 17969"><p>We are not a car dealer, and we dont SELL ANYTHING. Your comparision is silly. We "offer" service. The price to do business is not like a sale, its a guarantee of SERVICE. The problem as "I" see it, is that UPS has gone away from traditional management (those that worked for 15 years or more on road) and has settled for 6 month wonderboys who run a measly training route and then get promoted to the end of the line of <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" /> kissers waiting for "their" turn at the wheel.</p><p></p><p>In the old days, a center manager could make decisions, make changes to the dispatch and get everyone in before 8pm. Todays UPS, we have some 18 yr old kid (OMS) working the PM dispatch calling pickup customers asking them to wait until 7 or 8 pm for a truck that has cube availability to make a scheduled 5pm pickup.</p><p></p><p>If one of these customers calls FDX and asks if they can manage to keep a 5pm promise for pickup like they contracted, they are more likely to switch to FDX. Unfortunately, its this scenario day after day, week after week, month after month. At UPS one hand has no idea what the other hand is trying to do.</p><p></p><p>If IE sends a plan to an industrial car that normally runs 60 business stops a day (and has a 40 stop pickup string) a plan that increases deliveries to 110, where does the driver find this extra time? IF his pickup string has to be started at 330pm, that would mean that driver is still holding 50 stops in the truck. Where does this driver put all the pickup pieces? If he does, and he bricks out the isle, how does he complete the dispatch?</p><p></p><p>If he cant fit the pickups, he's forced to call for assistance, but every other car is blasted to hell, so nothing is available. The OMS has one solution left, call the customers and ask them to WAIT FOR US.</p><p></p><p>How is this in the grander scheme of things, PRODUCTION?</p><p></p><p>Its retarded. FDX is taking our lunch because we leave our lunchbox open and un-attended.</p><p></p><p>Does this scenario need a special solution? NO. What it needs is for UPS to take its hands off the drivers and allow us to SERVICE the customers like they contracted us to do. Believe me, that 10% discount looks pretty good when your business is paying employees overtime to sit and wait for UPS to send a truck. YOU can solve your diversion problem if you addressed the pickup strings alone.</p><p></p><p>But whos watching this?? Nobody. All the calls to CSTC go quietly to the center team for disposal down the toilet. All the others that dont make a call never get heard until they abandon UPS completely, and the account reps want to know why?</p><p></p><p>FDX is the payless shoe source of the delivery business. Their ground units are filled with independent contractors whos english is broken and trucks constantly breaking down.</p><p></p><p>We have plenty of resources to offer customers, but UPS chooses to ruin those resources by focusing on the wrong targets.</p><p></p><p>Day after day, its one excuse after the other. Yesterday was a disaster, today was better, tomorrow will probably be worse. There is no consistency.</p><p></p><p>Peace.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 872965, member: 17969"] We are not a car dealer, and we dont SELL ANYTHING. Your comparision is silly. We "offer" service. The price to do business is not like a sale, its a guarantee of SERVICE. The problem as "I" see it, is that UPS has gone away from traditional management (those that worked for 15 years or more on road) and has settled for 6 month wonderboys who run a measly training route and then get promoted to the end of the line of :censored: kissers waiting for "their" turn at the wheel. In the old days, a center manager could make decisions, make changes to the dispatch and get everyone in before 8pm. Todays UPS, we have some 18 yr old kid (OMS) working the PM dispatch calling pickup customers asking them to wait until 7 or 8 pm for a truck that has cube availability to make a scheduled 5pm pickup. If one of these customers calls FDX and asks if they can manage to keep a 5pm promise for pickup like they contracted, they are more likely to switch to FDX. Unfortunately, its this scenario day after day, week after week, month after month. At UPS one hand has no idea what the other hand is trying to do. If IE sends a plan to an industrial car that normally runs 60 business stops a day (and has a 40 stop pickup string) a plan that increases deliveries to 110, where does the driver find this extra time? IF his pickup string has to be started at 330pm, that would mean that driver is still holding 50 stops in the truck. Where does this driver put all the pickup pieces? If he does, and he bricks out the isle, how does he complete the dispatch? If he cant fit the pickups, he's forced to call for assistance, but every other car is blasted to hell, so nothing is available. The OMS has one solution left, call the customers and ask them to WAIT FOR US. How is this in the grander scheme of things, PRODUCTION? Its retarded. FDX is taking our lunch because we leave our lunchbox open and un-attended. Does this scenario need a special solution? NO. What it needs is for UPS to take its hands off the drivers and allow us to SERVICE the customers like they contracted us to do. Believe me, that 10% discount looks pretty good when your business is paying employees overtime to sit and wait for UPS to send a truck. YOU can solve your diversion problem if you addressed the pickup strings alone. But whos watching this?? Nobody. All the calls to CSTC go quietly to the center team for disposal down the toilet. All the others that dont make a call never get heard until they abandon UPS completely, and the account reps want to know why? FDX is the payless shoe source of the delivery business. Their ground units are filled with independent contractors whos english is broken and trucks constantly breaking down. We have plenty of resources to offer customers, but UPS chooses to ruin those resources by focusing on the wrong targets. Day after day, its one excuse after the other. Yesterday was a disaster, today was better, tomorrow will probably be worse. There is no consistency. Peace. [/QUOTE]
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