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Things I've come to learn!
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<blockquote data-quote="ImpactedTSG" data-source="post: 337606" data-attributes="member: 4855"><p>LV_TSC, get off your high horse. All you do is read off a prompt and follow a predetermined flowchart in troubleshooting. Keep in mind that this was put together by all the documentation of the TSC techs that had years of actual in center UPS experience. When you get stuck, you ask if you can put someone on hold for a few minutes. Why is that? To read about the issue? NO! You desprately ask everyone else in your little cubicle if they know how to fix the issue. If no one else can help you, you escalate it to ICS who can call the people that write the applications. Meanwhile, you just sit on the call with no input doing nothing but raising the average resolution time for your calls. Don't come in and lecture these guys when you have the IT knowledge equal to most middle school students these days.</p><p> </p><p>Not to be critical.</p></blockquote><p></p>
[QUOTE="ImpactedTSG, post: 337606, member: 4855"] LV_TSC, get off your high horse. All you do is read off a prompt and follow a predetermined flowchart in troubleshooting. Keep in mind that this was put together by all the documentation of the TSC techs that had years of actual in center UPS experience. When you get stuck, you ask if you can put someone on hold for a few minutes. Why is that? To read about the issue? NO! You desprately ask everyone else in your little cubicle if they know how to fix the issue. If no one else can help you, you escalate it to ICS who can call the people that write the applications. Meanwhile, you just sit on the call with no input doing nothing but raising the average resolution time for your calls. Don't come in and lecture these guys when you have the IT knowledge equal to most middle school students these days. Not to be critical. [/QUOTE]
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