So I started with this company not too long ago. Same ol same ol, save a few things here and there. I'm still learning about all of the programs, applications, processes - things I never had a clue about before this position with the company... yet I'll speak with people who've been with the company for years - asking me questions.... based on the lack of common sense. Now... I've learned with my years at my previous job, that in order to communicate with people - you need to pretend you're teaching a child something important, like a life lesson - speak slowly, clearly, repeating yourself often. This technique has proven to work blessedly but the downfall is that it's ungodly time consuming... on top of the fact that I'm talking to people, many of them twice my age, that just don't seem to listen. They are quick to snap and annoy and make your life as miserable as their day has been going thus far. -If my joining this forum could accomplish anything, it's this.... *you're talking to a fellow employee *you called US for help *try to listen instead of speaking - you only need to state the problem once *if we ask a question, answer it - we don't need your life story *PLEASE please please know what issue you're calling about - I can't tell you all how many times people call for help but they can't state what they need help with, it's not that they don't know - they don't try.... NO ONE TRIES! WHAT'S UP WITH THAT?! *walking someone through a process - that's clearly spelled out before them and responding with "yeah I should click that? right there?" or "what do I do now?" is back to that aforementioned common sense THING... you learn if you TRY to think for yourself instead of having someone hold your hand each and every time *we know the applications/sites have their flaws; we know that corporate has their flaws too, do NOT yell and scream AT us about it - we aren't lying to you when we give you an answer, so don't accuse us of doing so. We'd love for nothing more than to solve your issue so we never have to hear you complain again! But unfortunately, that's not always possible, deal with it, we do our best to get your issue resolved. *AND FINALLY we know where you work, we know who your supervisor is - and yes, we can get you in trouble, we've done so before... so don't poke the bears at the zoo!