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Today I learned
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<blockquote data-quote="soberups" data-source="post: 1148586" data-attributes="member: 14668"><p>By hiding the fact that the package was a service failure they are defrauding the customer out of refunds that they would otherwise be entitled to. Yes, the customer can dispute it and deny that they requested that the package be futured....but to do that they have to pick up the phone and call the 1-800 number and get put on hold and waste time arguing with someone about it.</p></blockquote><p></p>
[QUOTE="soberups, post: 1148586, member: 14668"] By hiding the fact that the package was a service failure they are defrauding the customer out of refunds that they would otherwise be entitled to. Yes, the customer can dispute it and deny that they requested that the package be futured....but to do that they have to pick up the phone and call the 1-800 number and get put on hold and waste time arguing with someone about it. [/QUOTE]
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