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<blockquote data-quote="soberups" data-source="post: 1148608" data-attributes="member: 14668"><p>Part of "growing the business" is <em>keeping</em> the business.</p><p></p><p>A customer who spends half an hour on the phone fighting to get a refund that he is entitled to and has been defrauded out of...is a customer that will probably choose FedEx the next time around.</p><p></p><p>We have an ethical obligation to our customers to <em>protect</em> them from being defrauded, even when our own management people are the ones who are committing the act of fraud.</p><p></p><p>I personally would call the ethics hotline if I became aware of such things occuring in my center. It probably wouldnt do any good, but at least <em>my</em> conscience would be clear. I would also confront the management people involved and let them know that I, and others, are aware of what they are doing.</p></blockquote><p></p>
[QUOTE="soberups, post: 1148608, member: 14668"] Part of "growing the business" is [I]keeping[/I] the business. A customer who spends half an hour on the phone fighting to get a refund that he is entitled to and has been defrauded out of...is a customer that will probably choose FedEx the next time around. We have an ethical obligation to our customers to [I]protect[/I] them from being defrauded, even when our own management people are the ones who are committing the act of fraud. I personally would call the ethics hotline if I became aware of such things occuring in my center. It probably wouldnt do any good, but at least [I]my[/I] conscience would be clear. I would also confront the management people involved and let them know that I, and others, are aware of what they are doing. [/QUOTE]
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