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Tracers for lost package if there was no origin scan?
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<blockquote data-quote="2Qs" data-source="post: 1106163" data-attributes="member: 46493"><p>I'm hoping someone can help me. I made a repeat order online but this time upgraded to ups 3-5 day. But this time all that showed in the tracking for UPS since the 5th was that a label had been created and ready for UPS. I contacted the company and they put a tracer on the package today. </p><p>The company I made the order with claimed that their warehouse has a scan showing the package left their facility, but that UPS doesn't show a receipt for the package into their system. And they said that if UPS cannot find it then UPS will be in contact with me if they can't find it. They said this could take up to 14 days.</p><p></p><p>Assuming the company is telling the truth and do have a scan showing it left their facility, how likely is it that my package will be recovered through UPS?</p><p></p><p>Also, why would UPS get in contact with me if the package is lost, and not the company?</p><p></p><p>The company also said that we can talk about refunds and whatnot once the claims process begins. This doesn't seem right to me. Since I don't even have any proof they gave UPS a package at all, only their word that they did, so it seems to me that I'm being forced to wait to see what turns up, for no good reason, given that the problem is between them and UPS, and between me and the company, and not between me and UPS. From my perspective, the company is the one who has failed to deliver on their end of our transaction. Right? I guess I just don't understand why whatever issue their warehouse had with UPS should be my problem?</p><p></p><p>Here's the tracking</p><p><strong>1Z6X365E0314702900</strong></p></blockquote><p></p>
[QUOTE="2Qs, post: 1106163, member: 46493"] I'm hoping someone can help me. I made a repeat order online but this time upgraded to ups 3-5 day. But this time all that showed in the tracking for UPS since the 5th was that a label had been created and ready for UPS. I contacted the company and they put a tracer on the package today. The company I made the order with claimed that their warehouse has a scan showing the package left their facility, but that UPS doesn't show a receipt for the package into their system. And they said that if UPS cannot find it then UPS will be in contact with me if they can't find it. They said this could take up to 14 days. Assuming the company is telling the truth and do have a scan showing it left their facility, how likely is it that my package will be recovered through UPS? Also, why would UPS get in contact with me if the package is lost, and not the company? The company also said that we can talk about refunds and whatnot once the claims process begins. This doesn't seem right to me. Since I don't even have any proof they gave UPS a package at all, only their word that they did, so it seems to me that I'm being forced to wait to see what turns up, for no good reason, given that the problem is between them and UPS, and between me and the company, and not between me and UPS. From my perspective, the company is the one who has failed to deliver on their end of our transaction. Right? I guess I just don't understand why whatever issue their warehouse had with UPS should be my problem? Here's the tracking [B]1Z6X365E0314702900[/B] [/QUOTE]
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Tracers for lost package if there was no origin scan?
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