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Tracking says delivered but it was not
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 477246" data-attributes="member: 12570"><p>Call the toll free number and ask them to verify the address that the pkg was delivered to. If the address is not yours, ask them to message the delivery center to have them retrieve the misdelivered pkg and deliver it to the correct address. If the address is yours, you will need to call the shipper, explain what has happened, and ask them to initiate a driver follow up, which is where the driver will come to your house and ask you to verify whether or not you received the pkg by signing in the appropriate spot on the form that he will provide.</p><p> </p><p>Are there are any other family members who may have taken the pkg w/o your knowledge and put it in the house? Did you check all of the doors? Do you recall seeing the UPS pkg car at or near your house on 2/6? The driver may have delivered it to one of your neighbors by mistake--have you checked with your neighbors to see if they may have received our pkg by mistake? These questions may seem redundant but you would be surpised how many times the answer to any of these was yes and the pkg has been found.</p><p> </p><p>I apologize for your inconvenience and hope that your issue is resolved in short order.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 477246, member: 12570"] Call the toll free number and ask them to verify the address that the pkg was delivered to. If the address is not yours, ask them to message the delivery center to have them retrieve the misdelivered pkg and deliver it to the correct address. If the address is yours, you will need to call the shipper, explain what has happened, and ask them to initiate a driver follow up, which is where the driver will come to your house and ask you to verify whether or not you received the pkg by signing in the appropriate spot on the form that he will provide. Are there are any other family members who may have taken the pkg w/o your knowledge and put it in the house? Did you check all of the doors? Do you recall seeing the UPS pkg car at or near your house on 2/6? The driver may have delivered it to one of your neighbors by mistake--have you checked with your neighbors to see if they may have received our pkg by mistake? These questions may seem redundant but you would be surpised how many times the answer to any of these was yes and the pkg has been found. I apologize for your inconvenience and hope that your issue is resolved in short order. [/QUOTE]
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Tracking says delivered but it was not
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