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TSG WAKE UP! UPS rules with fear and intimidation
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<blockquote data-quote="Deeohem" data-source="post: 324014" data-attributes="member: 5860"><p>1 I disagree. I don't think that PMT is inherently unfair. I do think that it is a decent tool that is being used in bad ways and, combined with HDFS Reporting is being used primarily as a stick. </p><p></p><p>1A I just happy that High Sev logs don't count as Completed unplanned. There is an issues with the whole idea of Completed to Plan and high-sev logs. It's not just that they don't count as Completed to Plan, but while we are working on them, we aren't working on planned logs. If we can't find a way to still work on our planned logs, then that score does suffer. This combination leads to a negative unintended consequence. If I assume that I'll spend an hour working Sev 2 and Sev 5 logs, I'll plan a lighter day so that I have time to work on my planned logs. I get those done and there's time left in my day, well, I get yelled at for unplanned work, so I find admin work to do. </p><p></p><p>1B If a high-sev log comes in after hours, then my partners who are on duty get it and put in notes. I've never been held responsible for that. What would be an interestign question (don't think it's ever been addressed either way) would be Sev 6-9 logs that come in. If one comes in Friday after hours, I'm not going to even know about it until the 24 hour contact time is up. When it does come up, I have a simple written answer. If I am responsible to check my logs and put notes in them over the weekend, then I will clock on for 15 minutes on Saturday, and again on Sunday to check logs and make notes. </p><p></p><p>1C,D yes and no. If I can plan on taking off early tomorrow or taking the whole day off, I can put that time into PMT and plan the day after. If it's unplanned due to sickness (mine or my children's) then yes Completed to Plan will reflect that. Management's response is that the threshold isn't 100%, so they allow a certain percentage of days for this to happen. That sidesteps the issue.</p><p></p><p>1E no doubt about it. ATPA WILL include Completed to Plan and Completed Planned.</p><p></p><p>2 Tech rotations? shift or location? Not sure if there's anything I can do if management decides they want me working midnight to 8. relocation is simple. If UPS cares enough to fire me if I don't move, then they can care enough to pay for it.</p></blockquote><p></p>
[QUOTE="Deeohem, post: 324014, member: 5860"] 1 I disagree. I don't think that PMT is inherently unfair. I do think that it is a decent tool that is being used in bad ways and, combined with HDFS Reporting is being used primarily as a stick. 1A I just happy that High Sev logs don't count as Completed unplanned. There is an issues with the whole idea of Completed to Plan and high-sev logs. It's not just that they don't count as Completed to Plan, but while we are working on them, we aren't working on planned logs. If we can't find a way to still work on our planned logs, then that score does suffer. This combination leads to a negative unintended consequence. If I assume that I'll spend an hour working Sev 2 and Sev 5 logs, I'll plan a lighter day so that I have time to work on my planned logs. I get those done and there's time left in my day, well, I get yelled at for unplanned work, so I find admin work to do. 1B If a high-sev log comes in after hours, then my partners who are on duty get it and put in notes. I've never been held responsible for that. What would be an interestign question (don't think it's ever been addressed either way) would be Sev 6-9 logs that come in. If one comes in Friday after hours, I'm not going to even know about it until the 24 hour contact time is up. When it does come up, I have a simple written answer. If I am responsible to check my logs and put notes in them over the weekend, then I will clock on for 15 minutes on Saturday, and again on Sunday to check logs and make notes. 1C,D yes and no. If I can plan on taking off early tomorrow or taking the whole day off, I can put that time into PMT and plan the day after. If it's unplanned due to sickness (mine or my children's) then yes Completed to Plan will reflect that. Management's response is that the threshold isn't 100%, so they allow a certain percentage of days for this to happen. That sidesteps the issue. 1E no doubt about it. ATPA WILL include Completed to Plan and Completed Planned. 2 Tech rotations? shift or location? Not sure if there's anything I can do if management decides they want me working midnight to 8. relocation is simple. If UPS cares enough to fire me if I don't move, then they can care enough to pay for it. [/QUOTE]
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TSG WAKE UP! UPS rules with fear and intimidation
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