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TSG WAKE UP! UPS rules with fear and intimidation
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<blockquote data-quote="fastgeorge" data-source="post: 338772" data-attributes="member: 12608"><p>PMT, HDFS, Severity 2 and 5, Self Service Order aso aso. aso.</p><p>Wake Up!</p><p>This is manager toys. Not yours. </p><p>One tip:</p><p>If you see all that stuff as being a computer game then it will work fine.</p><p>If you put data into that might more or less reflect reality then you have a RED REPORT. </p><p>This tool is designed that way.</p><p></p><p>Lets tell you how we "use" this tool:</p><p>We fill out pmt. But that what we put into the system has nothing to do with reality. We do not insist on Self Service Orders, or make notes on SEV 5 cases. Who cares.</p><p></p><p>In the beginning days of PMT we had been told, that filling out that stuff makes our job save. Thus we did it. But 2 years later corp tsg manager went to europe and ordered: for every 100 PCs 1 Tech. This had nothing to do with what we typed into PMT. </p><p>Thus, what ever you do with those tools. That has nothing to do with your job. Thus handle it that way.</p><p>E.g. I had a sup that had every year a 110% Balanced Score Card. I asked him how he handles that. He told be, that he simply makes the BSC 110%. </p><p>Has nothing to do with reality. Nobody really cares.</p><p></p><p>Simply do pmt and all the other stuff that way or just do nothing. That has nothing to do with your job. Trust me.</p></blockquote><p></p>
[QUOTE="fastgeorge, post: 338772, member: 12608"] PMT, HDFS, Severity 2 and 5, Self Service Order aso aso. aso. Wake Up! This is manager toys. Not yours. One tip: If you see all that stuff as being a computer game then it will work fine. If you put data into that might more or less reflect reality then you have a RED REPORT. This tool is designed that way. Lets tell you how we "use" this tool: We fill out pmt. But that what we put into the system has nothing to do with reality. We do not insist on Self Service Orders, or make notes on SEV 5 cases. Who cares. In the beginning days of PMT we had been told, that filling out that stuff makes our job save. Thus we did it. But 2 years later corp tsg manager went to europe and ordered: for every 100 PCs 1 Tech. This had nothing to do with what we typed into PMT. Thus, what ever you do with those tools. That has nothing to do with your job. Thus handle it that way. E.g. I had a sup that had every year a 110% Balanced Score Card. I asked him how he handles that. He told be, that he simply makes the BSC 110%. Has nothing to do with reality. Nobody really cares. Simply do pmt and all the other stuff that way or just do nothing. That has nothing to do with your job. Trust me. [/QUOTE]
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TSG WAKE UP! UPS rules with fear and intimidation
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