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Tv in original packaging arrived cracked
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<blockquote data-quote="AKCoverMan" data-source="post: 1144716" data-attributes="member: 17867"><p>Jmusbach..</p><p></p><p>You state a number of times you used the original packaging that Sony used. Did Sony ship your TV to your door in that box via a common carrier (UPS or FedEx) or is that simply the packaging that it was in at the bigbox store you bought the TV at? I am guessing the latter. I understand why you would think the same packaging would be good enough but shipping an individual TV via a common carrier loose is very different from the way Sony ships it to the mall.</p><p></p><p>Your posts also suggest a number of times that you think the driver did something to your package. Why would you think a driver would do that? A smaller heavier package could have ended up on the screen of that TV many ways and that box provides no protection for any amount of weight that might be put on it. I don't get why you immediately think the driver "did something".</p><p></p><p>Here is the simple truth. We originate over 15 million new packages every business day. They all vary in size, shape, density, weight, etc. etc. and they are all travelling independently thru the system. Sometimes they just don't play well together. While we all try to take reasonable care to insure packages are not damaged it is a simple fact of life that some packages will be damaged. Most of the time if the package is properly packed the packaging will take the damage and the contents will be fine. And if not we pay the claims. </p><p></p><p>But a package in the system has to be able to withstand normal handling. If we handled every package with the amount of tender loving care that would insure no damaged packages ever.. nothing would ever get delivered!</p><p></p><p>Sorry you had trouble. Next time have a professional packaging place like UPS Store or The Packaging Store ship something like this. They know what they are doing.</p></blockquote><p></p>
[QUOTE="AKCoverMan, post: 1144716, member: 17867"] Jmusbach.. You state a number of times you used the original packaging that Sony used. Did Sony ship your TV to your door in that box via a common carrier (UPS or FedEx) or is that simply the packaging that it was in at the bigbox store you bought the TV at? I am guessing the latter. I understand why you would think the same packaging would be good enough but shipping an individual TV via a common carrier loose is very different from the way Sony ships it to the mall. Your posts also suggest a number of times that you think the driver did something to your package. Why would you think a driver would do that? A smaller heavier package could have ended up on the screen of that TV many ways and that box provides no protection for any amount of weight that might be put on it. I don't get why you immediately think the driver "did something". Here is the simple truth. We originate over 15 million new packages every business day. They all vary in size, shape, density, weight, etc. etc. and they are all travelling independently thru the system. Sometimes they just don't play well together. While we all try to take reasonable care to insure packages are not damaged it is a simple fact of life that some packages will be damaged. Most of the time if the package is properly packed the packaging will take the damage and the contents will be fine. And if not we pay the claims. But a package in the system has to be able to withstand normal handling. If we handled every package with the amount of tender loving care that would insure no damaged packages ever.. nothing would ever get delivered! Sorry you had trouble. Next time have a professional packaging place like UPS Store or The Packaging Store ship something like this. They know what they are doing. [/QUOTE]
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Tv in original packaging arrived cracked
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