I had to have a CSA do some work on a package recently and got a real earful from the 1-year employee,who was none too happy with FedEx. Originally thrilled to get a job with FedEx, it didn't take long for reality to hit home. Here are a few of her "issues": 1. No retirement plan 2. Pressured to work FT hours and be "flexible", even though she's PT and a new Mom. 3. Pay progression. This woman is very knowledgable, degreed, and excellent with customers. In other words, exactly who you would want as a CSA. It pisses her off to be making far less than everyone else, even though she does just as good a job. Sound familiar? 4. Incompetent/lying Management. She couldn't believe how poorly most managers were organized, how they consistently lied to both customers and employees, and their general incompetence. She was especially upset with the CSA Manager, who was worthless. 5. Tuition Refund. This is a new one, but apparently the company has tightened-up Tuition Refund to the point that it's unusable for many employees. The CSA didn't specify why she had been denied, just that the company wouldn't pay for night classes that directly pertained to her job. 6. Crap Insurance. She didn't like CIGNA, and had already had problems with Anthem/Blue Cross over a trip to the specialist. Guess what? Request denied, after many minutes on the phone getting the runaround from Anthem. 7. Dealing with incompetent Customer Service employees from throughout the FedEx system. Anyway, I ran out of time and had to hit the road. I didn't solicit her opinion, and didn't offer my own...I just listened. Amazing.