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<blockquote data-quote="Overpaid Union Thug" data-source="post: 1924131" data-attributes="member: 198"><p>This is yet another example of how some shippers are failing their customers. The package must have fell apart sometime between leaving it's origin and arriving in Louisville. The most important step in shipping is properly packing/taping/marking (inside and out) and the shipper likely failed in those categories.</p><p></p><p>And the customer in the article is another example of the ignorant customers we deal with. Its the shoot the messenger mentality. </p><p></p><p>And UPS obviously got put in a bad situation there. We all know all about how they roll and therefore know they can be extremely shady. But based on the information given I can't help but side with UPS on this one. It's hard to go the extra mile to help a customer when both the shipper and the receiver are ignorant screw ups and are costing us money.</p></blockquote><p></p>
[QUOTE="Overpaid Union Thug, post: 1924131, member: 198"] This is yet another example of how some shippers are failing their customers. The package must have fell apart sometime between leaving it's origin and arriving in Louisville. The most important step in shipping is properly packing/taping/marking (inside and out) and the shipper likely failed in those categories. And the customer in the article is another example of the ignorant customers we deal with. Its the shoot the messenger mentality. And UPS obviously got put in a bad situation there. We all know all about how they roll and therefore know they can be extremely shady. But based on the information given I can't help but side with UPS on this one. It's hard to go the extra mile to help a customer when both the shipper and the receiver are ignorant screw ups and are costing us money. [/QUOTE]
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