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<blockquote data-quote="Ricochet1a" data-source="post: 1012401" data-attributes="member: 22880"><p>It is obvious that things continue to get worse for the wage employees of Express...</p><p></p><p>Within all of this, I've read posts to the effect of, "We shouldn't allow the idiocy of FedEx to affect <em>our</em> customers", and "We should do what we can to help our customers". </p><p></p><p>The idiocy of FedEx WILL affect your customers - there is nothing you can do to change that, nor should you care.</p><p></p><p>Most will say that when a problem arises for a customer of a service provider, that the individual that has direct customer contact should "step up and <em>own</em> the situation", (in otherwords - make the customer's problem <u>your</u> problem). </p><p></p><p>In most service provider situations where the service employees' employer is being forthright with the employee, paying them fairly and treating them with respect - I'd agree with that. </p><p></p><p>However in Express - that simply isn't the case. </p><p></p><p>You can't hope to adequately deal with the idiocy that FedEx is engaged in. As a Courier, you are a "box monkey" - you aren't paid to think one iota beyond getting the packages picked up or delivered to the correct location and obtaining a signature when necessary. </p><p></p><p>In the past, Couriers were paid to think - no longer. You'll get some apologist Courier that has 20+ years trying to state the contrary - but then ask them why YOU aren't making the same wage as they, for doing the same work. And despite their assertions, you don't need to be working for Express for more than 5 or 10 years to "deserve" equal compensation.</p><p></p><p>You (as a non-topped out Courier) AND the customers are getting screwed by FedEx. Until you take care of the screwing you're getting from Fred and company - I wouldn't be too concerned about the screwing the customers are getting... </p><p></p><p> Fred has made it ABSOLUTELY clear that the Purple Promise doesn't apply to the employees in anyway whatsoever. So why in the hell would you worry about customers getting the purple promise out of you, when you can't "get it" from your employer (who until about 10 years ago, did make an effort to put the employee first - albeit under the threat of unionization)? </p><p></p><p>The way I see it - it was the threat of unionization that kept the "purple promise" in force for both the employees and the customers of FedEx (<em>wow, unions do serve a purpose it seems....</em>). It does seem with that threat removed, that there isn't much reason for Fred to keep any of his promises... But he hasn't felt the need to do that since he can pay the right people to get out of his promises, does he.</p><p></p><p> Seems those business jets do serve a real function for Fred - helping him get out of past promises that are costing him money...</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1012401, member: 22880"] It is obvious that things continue to get worse for the wage employees of Express... Within all of this, I've read posts to the effect of, "We shouldn't allow the idiocy of FedEx to affect [I]our[/I] customers", and "We should do what we can to help our customers". The idiocy of FedEx WILL affect your customers - there is nothing you can do to change that, nor should you care. Most will say that when a problem arises for a customer of a service provider, that the individual that has direct customer contact should "step up and [I]own[/I] the situation", (in otherwords - make the customer's problem [U]your[/U] problem). In most service provider situations where the service employees' employer is being forthright with the employee, paying them fairly and treating them with respect - I'd agree with that. However in Express - that simply isn't the case. You can't hope to adequately deal with the idiocy that FedEx is engaged in. As a Courier, you are a "box monkey" - you aren't paid to think one iota beyond getting the packages picked up or delivered to the correct location and obtaining a signature when necessary. In the past, Couriers were paid to think - no longer. You'll get some apologist Courier that has 20+ years trying to state the contrary - but then ask them why YOU aren't making the same wage as they, for doing the same work. And despite their assertions, you don't need to be working for Express for more than 5 or 10 years to "deserve" equal compensation. You (as a non-topped out Courier) AND the customers are getting screwed by FedEx. Until you take care of the screwing you're getting from Fred and company - I wouldn't be too concerned about the screwing the customers are getting... Fred has made it ABSOLUTELY clear that the Purple Promise doesn't apply to the employees in anyway whatsoever. So why in the hell would you worry about customers getting the purple promise out of you, when you can't "get it" from your employer (who until about 10 years ago, did make an effort to put the employee first - albeit under the threat of unionization)? The way I see it - it was the threat of unionization that kept the "purple promise" in force for both the employees and the customers of FedEx ([I]wow, unions do serve a purpose it seems....[/I]). It does seem with that threat removed, that there isn't much reason for Fred to keep any of his promises... But he hasn't felt the need to do that since he can pay the right people to get out of his promises, does he. Seems those business jets do serve a real function for Fred - helping him get out of past promises that are costing him money... [/QUOTE]
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