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<blockquote data-quote="snackdad" data-source="post: 1012657" data-attributes="member: 30266"><p>It's not about me dummy it's about the customer. Did you not pay attention during courier school?</p><p></p><p>Exemplary customer service knows no brand. If I feel a customer would do better with another company than so be it. I practice customer service every minute of the day to everyone and everything. Do you think it is fair to a customer to smile at them two days before Christmas and assure them that their package will make it even though you know it will probably be sitting in a wet puddle under a rotting ham for the next 6 days.</p><p> The only people FedEx treats worse than the customer are it's employees. Screw you Fred. I sell UPS and USPS from now on.</p><p> Oh and Dano, nice way to divert the topic of conversation from what is good for the customer to how will we help Express. </p><p></p><p>Also got my California Settlement check yesterday. Thanks for the bonus FedEx. Keep em coming...</p></blockquote><p></p>
[QUOTE="snackdad, post: 1012657, member: 30266"] It's not about me dummy it's about the customer. Did you not pay attention during courier school? Exemplary customer service knows no brand. If I feel a customer would do better with another company than so be it. I practice customer service every minute of the day to everyone and everything. Do you think it is fair to a customer to smile at them two days before Christmas and assure them that their package will make it even though you know it will probably be sitting in a wet puddle under a rotting ham for the next 6 days. The only people FedEx treats worse than the customer are it's employees. Screw you Fred. I sell UPS and USPS from now on. Oh and Dano, nice way to divert the topic of conversation from what is good for the customer to how will we help Express. Also got my California Settlement check yesterday. Thanks for the bonus FedEx. Keep em coming... [/QUOTE]
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