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Unscheduled pickup...
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<blockquote data-quote="BrownSuit" data-source="post: 320943" data-attributes="member: 14437"><p>Not to be the devil's advocate, but what happens when one of these days, you just pick up the package, throw it in with the load and it gets lost in the building, or the label comes off and it gets thrown into overgoods, or even worse somebody decides they want whatever is in that package?</p><p></p><p>That's when the customer is going to say, "I gave it to such and such a driver and no tracking information ever showed up and it never got delivered. </p><p></p><p>If the package turns up to be insured for a good bit of money, your in your sup's office explain why you never scanned the package. What happens when it's insured for over $1,000 and they don't have you sign the related docs and something happens back at the center? Yeah, the customer should know better than to flag you down, but who do you think they are going to blame?</p><p></p><p>One of the biggest selling points about our tracking to our customers is "in theory" the package gets scanned every time it changes hands and it's all real-time.</p><p></p><p>As local804 said, when in doubt ask at for it to be discussed at the PCM that day. If your sup screams at you for not knowing, when something hits the fan you can always say "remember when I asked and you looked at me like an idiot?". Also again, if they tell you the wrong thing and 70 people are doing it wrong, who do you think is going to get in trouble?</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 320943, member: 14437"] Not to be the devil's advocate, but what happens when one of these days, you just pick up the package, throw it in with the load and it gets lost in the building, or the label comes off and it gets thrown into overgoods, or even worse somebody decides they want whatever is in that package? That's when the customer is going to say, "I gave it to such and such a driver and no tracking information ever showed up and it never got delivered. If the package turns up to be insured for a good bit of money, your in your sup's office explain why you never scanned the package. What happens when it's insured for over $1,000 and they don't have you sign the related docs and something happens back at the center? Yeah, the customer should know better than to flag you down, but who do you think they are going to blame? One of the biggest selling points about our tracking to our customers is "in theory" the package gets scanned every time it changes hands and it's all real-time. As local804 said, when in doubt ask at for it to be discussed at the PCM that day. If your sup screams at you for not knowing, when something hits the fan you can always say "remember when I asked and you looked at me like an idiot?". Also again, if they tell you the wrong thing and 70 people are doing it wrong, who do you think is going to get in trouble? [/QUOTE]
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