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<blockquote data-quote="over9five" data-source="post: 58051"><p>I didn't give to United Way for my first 12 years at UPS. I was always disgusted by the intimidation and pressure they used to extort money from us. I've had those one on one meetings too. </p><p> </p><p>But the last few years I have. Why? Things in general at UPS had gotten a lot better. Right now we have a top notch, professional center management team. Not only that, I actually <em>like</em> them! </p><p> </p><p>Now, though, things are going downhill, I think. The center teams the same... but the orders come from above. ORDERS..Not to be questioned or altered. </p><p> </p><p>I feel upper management is losing perspective. Someone quoted Jim Casey as saying (loosely quoted) "To be a big man, first you must be a little man". I don't think the people at the top of UPS have been little men. I don't think they've dealt with customers, or have ever had relationships with customers. </p><p> </p><p>Bean counters, someone said. I guess thats what I see too. We're looking too hard at the numbers now, and not seeing the customer.</p></blockquote><p></p>
[QUOTE="over9five, post: 58051"] I didn't give to United Way for my first 12 years at UPS. I was always disgusted by the intimidation and pressure they used to extort money from us. I've had those one on one meetings too. But the last few years I have. Why? Things in general at UPS had gotten a lot better. Right now we have a top notch, professional center management team. Not only that, I actually [i]like[/i] them! Now, though, things are going downhill, I think. The center teams the same... but the orders come from above. ORDERS..Not to be questioned or altered. I feel upper management is losing perspective. Someone quoted Jim Casey as saying (loosely quoted) "To be a big man, first you must be a little man". I don't think the people at the top of UPS have been little men. I don't think they've dealt with customers, or have ever had relationships with customers. Bean counters, someone said. I guess thats what I see too. We're looking too hard at the numbers now, and not seeing the customer. [/QUOTE]
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