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Brown Cafe UPS Forum
UPS Partners
UPS closes Muskegon , Mi customer counter.
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<blockquote data-quote="JustAnotherSup" data-source="post: 4185087" data-attributes="member: 66862"><p>Sure, but that doesn't make the counter worth it from a purely cost-based perspective. My current HUB has 2 full time and 5 part time counter clerks. All of whom are very high seniority. They see at most 40 customers on an "extremely busy" day (ignoring Same Day Will Call in the PM, which involves a different classification of clerk). On a typical day, we're talking maybe 20 customers. The cost per "stop" is vastly higher than it would be for a top rate driver, even one in overtime. And keep in mind, I have never seen or even heard of a customer counter that's not grossly overstaffed for how busy it is.</p></blockquote><p></p>
[QUOTE="JustAnotherSup, post: 4185087, member: 66862"] Sure, but that doesn't make the counter worth it from a purely cost-based perspective. My current HUB has 2 full time and 5 part time counter clerks. All of whom are very high seniority. They see at most 40 customers on an "extremely busy" day (ignoring Same Day Will Call in the PM, which involves a different classification of clerk). On a typical day, we're talking maybe 20 customers. The cost per "stop" is vastly higher than it would be for a top rate driver, even one in overtime. And keep in mind, I have never seen or even heard of a customer counter that's not grossly overstaffed for how busy it is. [/QUOTE]
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UPS closes Muskegon , Mi customer counter.
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