What a shock to customers who attempted to ship or pick up packages at the Muskegon, Mi UPS customer counter. A sign on the door now directs shippers to go to The UPS store instead. The only access now to the counter is from 6:00 p.m until 8:00 p.m. and that is for will call only. Meanwhile up the road is a FedEx customer counter facility that is open all day. What is going on with this company ? I got an ear full from a customer that was told he could not pick up a part for a downed assembly line and instead had to wait until the afternoon delivery was made. He was given the option of picking it up after 6:00 p.m. Drivers are stating some of their customers are going to request FedEx for all inbound shipments.