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UPS completely shut down in Seattle
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<blockquote data-quote="Aiken" data-source="post: 454668" data-attributes="member: 20034"><p>Hey guys, </p><p></p><p>I understand that you're miffed about customers bitching you out in what sort of amounts to your off-hours, hanging out together, mutual support place/time. I think I probably would be, too. Still, since some have shown up and it's already happened, I'd just ask you to remember what most of us on the other side of the fence have been dealing with in the greater Seattle area: </p><p></p><p>1) Obviously a lot of us haven't gotten packages. Otherwise we wouldn't be searching for more info and winding up here. I, for instance, have received zero of nine, most due on the 18th, 19th, and 22nd. All are Christmas presents. This is a surprisingly common story. It's frustrating, to say the least, to be in our positions. </p><p></p><p>2) The website is all but inaccurate at this point. In my case, for instance, three packages were last updated on the 22nd, one on the 24th, four on the 26th, and one on the 29th. This instills no confidence that any progress is being made, and in fact suggests that our packages may have fallen out of the tracking system somehow, adding further distress to our frustration. </p><p></p><p>3) Calling 1-800-PICK-UPS to ask for anything other than tracking information is a pretty terrible experience. It seems no one can tell you anything that's not on the web site, and when you (I think understandably) try to find out anything else, they become what I would call a combination of tight-lipped, evasive, and in some cases, rude and dishonest. The CS workers are not well-trained, in my opinion. This all elevates the average's person's distress and frustration to a level much more along the lines of anger. </p><p></p><p>3a) Furthermore, most of us are being told on the phone that UPS workers will not be working weekends or New Year's Eve, and that no matter how extremely late a ground or 3-day package is, and regardless of whether it's someone's Christmas present, it takes a back seat to absolutely everything else. Though I've since learned through other channels that these assertions are only partially true, and that workers are also working much longer hours than usual, the fact remains that most people are told this, and only this, by UPS representatives. Since it was bad news that one would expect they'd rather not deliver to customers, it seemed reasonable to believe it, especially in the absence of other information. Again, this piles on addition upset. </p><p></p><p>4) Trying to find any alternate source of information is nigh-impossible. CS flat-out refuses to provide any other contact information. We have no other avenue to get more detailed information on the actual problems and plans that the CS workers are clearly not being clued into. There's no apparent way to complain to management about the way they seem to have mismanaged planning for events like this. In the end, we basically have no believable information, and no one to vent to who can do anything.</p><p></p><p>The only thing that ever made me feel better was to talk to an actual person at the UPS center in Redmond. They were kind and informative, something completely lacking in the entire process up to that point. I don't think the vast majority of customers ever got that, though, and so the vast majority of people waiting on packages are, to put it bluntly, *extremely* pissed off. </p><p></p><p>So, yeah, it sucks to have extremely pissed-off people storm into your private pub, so to speak. It also sucks that they're mad at the people who probably don't actually frequent this forum, and so what exactly are you supposed to do? Still, try to have a heart and consider what we're going through before being so harsh with us. This has been a horrible, horrible holiday season. I myself am feeling pretty down. </p><p></p><p>(By the way, I'm perfectly willing to PM someone all nine tracking numbers, but only if it's someone who's genuinely interested in looking into things. I'd rather not offer them up to someone who's hostile and merely wants me to prove myself, though.)</p><p></p><p><em>Edit: Had to fix formatting. Having Javascript turned off deleted all newlines. Gah, sorry.</em></p></blockquote><p></p>
[QUOTE="Aiken, post: 454668, member: 20034"] Hey guys, I understand that you're miffed about customers bitching you out in what sort of amounts to your off-hours, hanging out together, mutual support place/time. I think I probably would be, too. Still, since some have shown up and it's already happened, I'd just ask you to remember what most of us on the other side of the fence have been dealing with in the greater Seattle area: 1) Obviously a lot of us haven't gotten packages. Otherwise we wouldn't be searching for more info and winding up here. I, for instance, have received zero of nine, most due on the 18th, 19th, and 22nd. All are Christmas presents. This is a surprisingly common story. It's frustrating, to say the least, to be in our positions. 2) The website is all but inaccurate at this point. In my case, for instance, three packages were last updated on the 22nd, one on the 24th, four on the 26th, and one on the 29th. This instills no confidence that any progress is being made, and in fact suggests that our packages may have fallen out of the tracking system somehow, adding further distress to our frustration. 3) Calling 1-800-PICK-UPS to ask for anything other than tracking information is a pretty terrible experience. It seems no one can tell you anything that's not on the web site, and when you (I think understandably) try to find out anything else, they become what I would call a combination of tight-lipped, evasive, and in some cases, rude and dishonest. The CS workers are not well-trained, in my opinion. This all elevates the average's person's distress and frustration to a level much more along the lines of anger. 3a) Furthermore, most of us are being told on the phone that UPS workers will not be working weekends or New Year's Eve, and that no matter how extremely late a ground or 3-day package is, and regardless of whether it's someone's Christmas present, it takes a back seat to absolutely everything else. Though I've since learned through other channels that these assertions are only partially true, and that workers are also working much longer hours than usual, the fact remains that most people are told this, and only this, by UPS representatives. Since it was bad news that one would expect they'd rather not deliver to customers, it seemed reasonable to believe it, especially in the absence of other information. Again, this piles on addition upset. 4) Trying to find any alternate source of information is nigh-impossible. CS flat-out refuses to provide any other contact information. We have no other avenue to get more detailed information on the actual problems and plans that the CS workers are clearly not being clued into. There's no apparent way to complain to management about the way they seem to have mismanaged planning for events like this. In the end, we basically have no believable information, and no one to vent to who can do anything. The only thing that ever made me feel better was to talk to an actual person at the UPS center in Redmond. They were kind and informative, something completely lacking in the entire process up to that point. I don't think the vast majority of customers ever got that, though, and so the vast majority of people waiting on packages are, to put it bluntly, *extremely* pissed off. So, yeah, it sucks to have extremely pissed-off people storm into your private pub, so to speak. It also sucks that they're mad at the people who probably don't actually frequent this forum, and so what exactly are you supposed to do? Still, try to have a heart and consider what we're going through before being so harsh with us. This has been a horrible, horrible holiday season. I myself am feeling pretty down. (By the way, I'm perfectly willing to PM someone all nine tracking numbers, but only if it's someone who's genuinely interested in looking into things. I'd rather not offer them up to someone who's hostile and merely wants me to prove myself, though.) [I]Edit: Had to fix formatting. Having Javascript turned off deleted all newlines. Gah, sorry.[/I] [/QUOTE]
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