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UPS focuses alot on their "belief" that their drivers try to "steal" time
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<blockquote data-quote="Big Rigger" data-source="post: 4987753" data-attributes="member: 87168"><p>The bid drivers relationship with their customers typically was the glue that kept the company's customer base solid...prior to the strike. Now the company foolishly thinks (or doesn't care) that the drivers are expendable and that the customer won't care if they never see their favorite UPS driver "Bill" again. </p><p></p><p>It's a disposable world. </p><p></p><p>But like the old farmer who ran low on oats to feed his plow horse and mixed sawdust in with the oats as filler to get by the company will find out that their horse will eventually get sick and die because even though they have record profits they disrespect the horses that dedicate their lives to serve the customer and the pride that comes with those cultivated relationships. When the company makes it impossible for drivers to be a cordial human being then the customer will no longer care about whether their drivers wear brown, blue, or purple. </p><p></p><p>It's a recipe for disaster and they don't seem to care because that generation is gone.</p></blockquote><p></p>
[QUOTE="Big Rigger, post: 4987753, member: 87168"] The bid drivers relationship with their customers typically was the glue that kept the company's customer base solid...prior to the strike. Now the company foolishly thinks (or doesn't care) that the drivers are expendable and that the customer won't care if they never see their favorite UPS driver "Bill" again. It's a disposable world. But like the old farmer who ran low on oats to feed his plow horse and mixed sawdust in with the oats as filler to get by the company will find out that their horse will eventually get sick and die because even though they have record profits they disrespect the horses that dedicate their lives to serve the customer and the pride that comes with those cultivated relationships. When the company makes it impossible for drivers to be a cordial human being then the customer will no longer care about whether their drivers wear brown, blue, or purple. It's a recipe for disaster and they don't seem to care because that generation is gone. [/QUOTE]
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UPS focuses alot on their "belief" that their drivers try to "steal" time
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