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<blockquote data-quote="BigBrownPoop" data-source="post: 150284" data-attributes="member: 8118"><p>I am from the call center in Las Vegas, Nevada. UPS has outsourced to a company formerly known as Micro-age. Apparently, Micro-age was once a call center, dealing with third party customers like Excite, Dell, and some other unknown entities as well as 2 UPS contracted desks. UPS decided to buyout Micro-age&#039;s call center and employees and rename them UPS Teleservices. Now we run the TSC, SCS, CSC, and handle external customers and internal employees for the hubs. UPS Teleservices are a subsidiary still, which means if UPS decides the call center is not performing to par, they have the right to close the project without incurring financial loss, legally. We are technically a contracted, funded project for UPS, with a separate budget and a coinciding agenda with UPS corporate. I used to work for a large internet firm so at least I know what I&#039;m doing. I&#039;d say half know there tech stuff, half don&#039;t and most of them are still learning how to take a phone call (lol). We all speak perfect english however, except for Wolfgang whos German and speaks with a thick accent...lol. I submitted a post detailing the new call center and my severe disappointment with them. I&#039;m pretty new to this site though...submitted my feeling with the &quot;S&quot; and &quot;B.S.&quot; words, so we shall see if it gets posted. If not, I saved my notes and will repost later with a &quot;cleaned up&quot; version of the juicy, dirty details that is the new TSC. The topic is titled &quot;The National TSC Help Desk in Las Vegas (1-888-UPS-TECH)&quot; And you can be sure it won&#039;t be pretty when I get done with these brown turds, trust me!</p></blockquote><p></p>

[QUOTE="BigBrownPoop, post: 150284, member: 8118"] I am from the call center in Las Vegas, Nevada. UPS has outsourced to a company formerly known as Micro-age. Apparently, Micro-age was once a call center, dealing with third party customers like Excite, Dell, and some other unknown entities as well as 2 UPS contracted desks. UPS decided to buyout Micro-age's call center and employees and rename them UPS Teleservices. Now we run the TSC, SCS, CSC, and handle external customers and internal employees for the hubs. UPS Teleservices are a subsidiary still, which means if UPS decides the call center is not performing to par, they have the right to close the project without incurring financial loss, legally. We are technically a contracted, funded project for UPS, with a separate budget and a coinciding agenda with UPS corporate. I used to work for a large internet firm so at least I know what I'm doing. I'd say half know there tech stuff, half don't and most of them are still learning how to take a phone call (lol). We all speak perfect english however, except for Wolfgang whos German and speaks with a thick accent...lol. I submitted a post detailing the new call center and my severe disappointment with them. I'm pretty new to this site though...submitted my feeling with the "S" and "B.S." words, so we shall see if it gets posted. If not, I saved my notes and will repost later with a "cleaned up" version of the juicy, dirty details that is the new TSC. The topic is titled "The National TSC Help Desk in Las Vegas (1-888-UPS-TECH)" And you can be sure it won't be pretty when I get done with these brown turds, trust me! [/QUOTE]

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