Reply to thread

Message

<blockquote data-quote="BigBrownPoop" data-source="post: 150294" data-attributes="member: 8118"><p>The function of the group is the TSC (Technical Support Center). They are the national call center, servicing employees in the hubs with day to day issues with general technical inquiries to critical systems support. I am a &quot;critical&quot; technician (what a fancy way to make me feel special, awwwwww!) for the help desk, supporting Package and Automotive UPS technologies and PFT (Package Flow Technology) for the hubs. PFT would support the major systems that begin and process automated sorting of customer packages on a long assembly of conveyor belts, arms and push-package mechanics. When someone can&#039;t start the sort for the day, they call me and I check to see if the services on the servers are running correctly. If not, I get them to a level 2 Internal Customer Support (ICS) rep with a snooty attitude might I add. With Package Operations, I support timecard systems, DIAD control systems (those little boards you sign are DIAD&#039;s), center reporting, label printing and application workstations, package clerks processing packages and the center manager, who&#039;s usually a waste of space and insist the techs work there &quot;magic&quot; immediately to instantly fix these critical systems. We aren&#039;t really even technicians, we are more like secretaries for ICS, TSG and NOC. How can you be a tech if all you do is get an IP address, remotely connect to the computer and go through a list of things to try?</p></blockquote><p></p>

[QUOTE="BigBrownPoop, post: 150294, member: 8118"] The function of the group is the TSC (Technical Support Center). They are the national call center, servicing employees in the hubs with day to day issues with general technical inquiries to critical systems support. I am a "critical" technician (what a fancy way to make me feel special, awwwwww!) for the help desk, supporting Package and Automotive UPS technologies and PFT (Package Flow Technology) for the hubs. PFT would support the major systems that begin and process automated sorting of customer packages on a long assembly of conveyor belts, arms and push-package mechanics. When someone can't start the sort for the day, they call me and I check to see if the services on the servers are running correctly. If not, I get them to a level 2 Internal Customer Support (ICS) rep with a snooty attitude might I add. With Package Operations, I support timecard systems, DIAD control systems (those little boards you sign are DIAD's), center reporting, label printing and application workstations, package clerks processing packages and the center manager, who's usually a waste of space and insist the techs work there "magic" immediately to instantly fix these critical systems. We aren't really even technicians, we are more like secretaries for ICS, TSG and NOC. How can you be a tech if all you do is get an IP address, remotely connect to the computer and go through a list of things to try? [/QUOTE]

Verification