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<blockquote data-quote="Sammie" data-source="post: 180002" data-attributes="member: 8657">Because once it&#039;s started, this money saving quest the company is on won&#039;t stop, that&#039;s why.&nbsp;I always believed in the old adage &quot;If it ain&#039;t broken, don&#039;t fix it&quot;. &nbsp;So WHY is this paradigm so ignored? &nbsp;Because if we change something or cut back on it or eliminate it altogether, (even though it&#039;s working like a charm,) IT WILL SAVE US MONEY. Period.&nbsp;Don&#039;t forget the bang up job we did when we shot both feet off by closing the UPS phone centers and shifting the calls to the consolidated call centers. I have called these newcall centers myself when I was ready to jump out of my skin at the responses they were pulling out of their a**** for our customers. &nbsp;I was again frosted to learn that many of them answer the phones for J.C. Penney on Monday, Sears on Tuesday, Visaon Wednesday, UPS on Thursday and American Express on Friday. So of course these people are very well versed to care for our customers every need.&nbsp;As far as this TSG news, it makes me sick. In my facility, they have their own offices of course, but they also constantly cruise the building to make sure everything is OK. Can&#039;t tell you how often these wandering minstrels have been lifesavers when a problem comes up and they happen to be standing right there.&nbsp;WAY TO GO!!!!!!!!!!!!!!!</blockquote>

[QUOTE="Sammie, post: 180002, member: 8657"] Because once it's started, this money saving quest the company is on won't stop, that's why. I always believed in the old adage "If it ain't broken, don't fix it". So WHY is this paradigm so ignored? Because if we change something or cut back on it or eliminate it altogether, (even though it's working like a charm,) IT WILL SAVE US MONEY. Period. Don't forget the bang up job we did when we shot both feet off by closing the UPS phone centers and shifting the calls to the consolidated call centers. I have called these new call centers myself when I was ready to jump out of my skin at the responses they were pulling out of their a**** for our customers. I was again frosted to learn that many of them answer the phones for J.C. Penney on Monday, Sears on Tuesday, Visa on Wednesday, UPS on Thursday and American Express on Friday. So of course these people are very well versed to care for our customers every need. As far as this TSG news, it makes me sick. In my facility, they have their own offices of course, but they also constantly cruise the building to make sure everything is OK. Can't tell you how often these wandering minstrels have been lifesavers when a problem comes up and they happen to be standing right there. WAY TO GO!!!!!!!!!!!!!!! [/QUOTE]

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