Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
UPS Subsidiaries
UPS Information Technology
UPS laying off Technical hourly employees
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="broke.in.tsg" data-source="post: 77289" data-attributes="member: 4755"><p>There's no doubting our external service. It was top notch. I can't count the number of times that I've heard..."wow! I called, you came out, you fixed, and now I'm shipping! All in the same day! It would have taken Fedex a week to get out here." Buttttttt... we can't come out in the same day anymore because of PMT. Now we get an external call we have to plan the call of the customer tomorrow, then we call the customer the next day, then we setup the appointment with the customer, then plan that on our calendar. Way to go PMT! </p><p></p><p>The extra mile is definately gone.... now the heels are dragging the concrete. I can already tell the TSC is in "I don't care mode." Lots of crazy service orders coming down the pipe, and I don't blame them. I wish they'd release them all so we'd get so far behind and miss SLA on all kinds of things. This "old car" will break down eventually and leave an entire center with no EDD data, no PAL labels, and no way to print pickup records in no time. Don't worry though TSG is only 3-4 hours away now, we'll get cracking on it after lunch and hopefully have it fixed by tomorrow morning for you. I hope they still have some microwave popcorn in the vending machine for break time! </p><p></p><p>Night..... </p><p>- "Hey.. I nee" "got a log?"</p></blockquote><p></p>
[QUOTE="broke.in.tsg, post: 77289, member: 4755"] There's no doubting our external service. It was top notch. I can't count the number of times that I've heard..."wow! I called, you came out, you fixed, and now I'm shipping! All in the same day! It would have taken Fedex a week to get out here." Buttttttt... we can't come out in the same day anymore because of PMT. Now we get an external call we have to plan the call of the customer tomorrow, then we call the customer the next day, then we setup the appointment with the customer, then plan that on our calendar. Way to go PMT! The extra mile is definately gone.... now the heels are dragging the concrete. I can already tell the TSC is in "I don't care mode." Lots of crazy service orders coming down the pipe, and I don't blame them. I wish they'd release them all so we'd get so far behind and miss SLA on all kinds of things. This "old car" will break down eventually and leave an entire center with no EDD data, no PAL labels, and no way to print pickup records in no time. Don't worry though TSG is only 3-4 hours away now, we'll get cracking on it after lunch and hopefully have it fixed by tomorrow morning for you. I hope they still have some microwave popcorn in the vending machine for break time! Night..... - "Hey.. I nee" "got a log?" [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
UPS Subsidiaries
UPS Information Technology
UPS laying off Technical hourly employees
Top