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UPS laying off Technical hourly employees
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<blockquote data-quote="anothertsg" data-source="post: 77436" data-attributes="member: 4712"><p>Once again, the point is being missed ENTIRELY. It's not the layoffs that everyone is angry about - WE ALL SAW THEM COMING. It is the fact that we are not being allowed to even ATTEMPT to move into other OPEN (not created) positions within the company. We have been told by HR that we can't even quit the company and reapply for open positions for at least a year. As I've said before, we're actually being THROWN OUT. Another thing - I am sick and tired of hearing about some techs not having enough to do. UPS created these positions to minimize down time to the centers and to shippers. Most other tech support organizations have a similar SLA system to ours, but they have to RESPOND in 4 hours, not have it RESOLVED. A 4 hour RESOLUTION, to which a department will be held accountable, requires MUCH MORE MANPOWER. Expecially for technicians covering a large geographic area. It also requires Helpdesks staffed with inside, not outsourced, technicians. The cost of a server malfunction during Preload in a PAS site is HUGE. Preloaders are de-skilled, the drivers would have to come in early to load their vehicles - all drivers in the building on overtime folks. This exact scenario is a worst case from the lips of Corp IE and Corp TSG. If PAS is down, every minute is money lost. Hell, they become hysterical over half second delays. Downsizing your tech support under these conditions is ridiculous. To those who continue to ramble on in this vein, you might as well vote down your local fire departments. After all, they sit around most of their days doing MUCH LESS than techs. But when your house is burning down, would you rather they were short staffed and further away? Enough of that ludicrous agrument already.</p></blockquote><p></p>
[QUOTE="anothertsg, post: 77436, member: 4712"] Once again, the point is being missed ENTIRELY. It's not the layoffs that everyone is angry about - WE ALL SAW THEM COMING. It is the fact that we are not being allowed to even ATTEMPT to move into other OPEN (not created) positions within the company. We have been told by HR that we can't even quit the company and reapply for open positions for at least a year. As I've said before, we're actually being THROWN OUT. Another thing - I am sick and tired of hearing about some techs not having enough to do. UPS created these positions to minimize down time to the centers and to shippers. Most other tech support organizations have a similar SLA system to ours, but they have to RESPOND in 4 hours, not have it RESOLVED. A 4 hour RESOLUTION, to which a department will be held accountable, requires MUCH MORE MANPOWER. Expecially for technicians covering a large geographic area. It also requires Helpdesks staffed with inside, not outsourced, technicians. The cost of a server malfunction during Preload in a PAS site is HUGE. Preloaders are de-skilled, the drivers would have to come in early to load their vehicles - all drivers in the building on overtime folks. This exact scenario is a worst case from the lips of Corp IE and Corp TSG. If PAS is down, every minute is money lost. Hell, they become hysterical over half second delays. Downsizing your tech support under these conditions is ridiculous. To those who continue to ramble on in this vein, you might as well vote down your local fire departments. After all, they sit around most of their days doing MUCH LESS than techs. But when your house is burning down, would you rather they were short staffed and further away? Enough of that ludicrous agrument already. [/QUOTE]
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