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<blockquote data-quote="toonertoo" data-source="post: 78474" data-attributes="member: 1944"><p>Sorry Freddyloo, there is no window on a drop box. IF it says 530, later is fine, earlier is not acceptable. The original poster is correct to be upset.</p><p></p><p>And customers hate hearing the phone center bs. Like "the nature of OUR business is constantly changing and sometimes WE have to change delivery and pick up times to make OUR plan work" Most customers do not understand what that means, or care, NOR should they. AFTER ALL we are providing the service for them, and WE work around their schedules, NOT the other way around.</p></blockquote><p></p>
[QUOTE="toonertoo, post: 78474, member: 1944"] Sorry Freddyloo, there is no window on a drop box. IF it says 530, later is fine, earlier is not acceptable. The original poster is correct to be upset. And customers hate hearing the phone center bs. Like "the nature of OUR business is constantly changing and sometimes WE have to change delivery and pick up times to make OUR plan work" Most customers do not understand what that means, or care, NOR should they. AFTER ALL we are providing the service for them, and WE work around their schedules, NOT the other way around. [/QUOTE]
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