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<blockquote data-quote="outta hours" data-source="post: 78560" data-attributes="member: 4568"><p>ms swing- I have been driving for over 20 years with great service and not 1 customer complaint in all those years. I do care about service but somebody complaining about a 30 min difference in pickup times for a few days needs a reality check. Especially if you are married to a driver you should know better. You say you ship 25-30 pkgs a day. Not really a big shipper, quite small actually. I find it hard to believe shipping that few pkgs. a day that you actually recieve more than 1-2 orders between 5:00-5:30. Hence that would be what the drop box is for. If you are that concerned about your customers orders getting out, and you get so many of them after 5:00 why does your company not stay open later to service them? Or do you not care about customer service. Why not stay open 24 hrs? I'm sure your contract with UPS does not guarntee an exact pickup time. Most of the time the rep will ask you what time you would like your pickup. It is not a guarntee. If you read the fine print. As I quote you "maybe you should get your seven year old" to explain it to you. After you or your husband have done my job for over 20 years then come talk to me about taking care of the customer. Until then stick to what you know calling 1-800-PICKUPS and acting like you are the only stop your driver has.</p></blockquote><p></p>
[QUOTE="outta hours, post: 78560, member: 4568"] ms swing- I have been driving for over 20 years with great service and not 1 customer complaint in all those years. I do care about service but somebody complaining about a 30 min difference in pickup times for a few days needs a reality check. Especially if you are married to a driver you should know better. You say you ship 25-30 pkgs a day. Not really a big shipper, quite small actually. I find it hard to believe shipping that few pkgs. a day that you actually recieve more than 1-2 orders between 5:00-5:30. Hence that would be what the drop box is for. If you are that concerned about your customers orders getting out, and you get so many of them after 5:00 why does your company not stay open later to service them? Or do you not care about customer service. Why not stay open 24 hrs? I'm sure your contract with UPS does not guarntee an exact pickup time. Most of the time the rep will ask you what time you would like your pickup. It is not a guarntee. If you read the fine print. As I quote you "maybe you should get your seven year old" to explain it to you. After you or your husband have done my job for over 20 years then come talk to me about taking care of the customer. Until then stick to what you know calling 1-800-PICKUPS and acting like you are the only stop your driver has. [/QUOTE]
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