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<blockquote data-quote="Fredly000" data-source="post: 78687" data-attributes="member: 4606"><p>Hey just working as directed. I was informed there was a 30minute </p><p>window around the scheduled P/U time, in which the customer should</p><p> expect to see the driver, and be prepared for the days P/U.</p><p></p><p>As for the "train the customer" remark I read earlier. I was trained in</p><p>school, to "encourage" your customers to be ready. Meaning everything is </p><p>done. Not "OMG the UPS guy is here, can you wait a minute..." Granted </p><p>my route my customers are used to me, and my "encouragement" usually </p><p>comes in the form of "hey is this package going out? cause its not taped </p><p>shut, doesn't look like it wants to go out..." my customers like me. And </p><p>even comment that I smile too much, while my smiles sincere or not, its </p><p>how they remember me. Unfortunately they have negative comments </p><p>about the "other guy" who runs the route from time to time.</p><p></p><p>Again I was working as directed, until told otherwise by my superiors,</p><p> not a message board in the internet. Granted, I start my pickups at</p><p> the same time everyday, and it keeps me consistant with my customers.</p></blockquote><p></p>
[QUOTE="Fredly000, post: 78687, member: 4606"] Hey just working as directed. I was informed there was a 30minute window around the scheduled P/U time, in which the customer should expect to see the driver, and be prepared for the days P/U. As for the "train the customer" remark I read earlier. I was trained in school, to "encourage" your customers to be ready. Meaning everything is done. Not "OMG the UPS guy is here, can you wait a minute..." Granted my route my customers are used to me, and my "encouragement" usually comes in the form of "hey is this package going out? cause its not taped shut, doesn't look like it wants to go out..." my customers like me. And even comment that I smile too much, while my smiles sincere or not, its how they remember me. Unfortunately they have negative comments about the "other guy" who runs the route from time to time. Again I was working as directed, until told otherwise by my superiors, not a message board in the internet. Granted, I start my pickups at the same time everyday, and it keeps me consistant with my customers. [/QUOTE]
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