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<blockquote data-quote="dannyboy" data-source="post: 78797" data-attributes="member: 484"><p>Let me rephrase that to where even you can understand it.</p><p> </p><p>In all my years, every driver that had to have representation by me or any other steward thought of themselves in the same manner you do. Almost word for word. Perfection to a T, if you listen to them. But the evidence showed something else.</p><p> </p><p>Just like your posts to this woman. They show what you are really like, not your impression of your bad self.</p><p> </p><p>Like for instance:</p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'">"'"I have 27 pickup accounts. They all want a late pickup. It just ain't gonna happen."'"</span></span></p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'">Now why ain't it gonna happen? Your attitude? Your job is to make it happen for the customer, not to give your personal views on what you want.</span></span></p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'">"'"Ms Swing how much do you ship out? You said you have a drop box downstairs. Use it if you still have pkgs. to process after your driver comes by. Or use your time more wisely and complete your shipping duties before 5:00. Pickup times begin as early as 2:30."'"</span></span></p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'">Why do you feel the need to put the customer down? You dont have a clue as to what she ships out, or what her needs are. If they are a shipper that is preferred, I dont care what your personal view is on what or how much they ship out, just do your job. You did know, by the way, that there are certain shippers that are part of a major UPS contract that have requested a late pickup, and as a tool to keep them in the UPS fold UPS has agreed to pick them up as late as the customer needs us to. Notice I said UPS agreed, what you think or want has nothing to do with the situation.</span></span></p><p> </p><p></p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'">This from a customer focused driver? One that cares? I dont think so.</span></span></p><p> </p><p><span style="color: black"><span style="font-family: 'Verdana'"><O<img src="/community/styles/default/xenforo/smilies/tongue.png" class="smilie" loading="lazy" alt=":p" title="Stick Out Tongue :p" data-shortname=":p" /></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Junior, you are the one that needs the reality check. How do you get off talking to a customer that way? And without not one complaint? I smell BS.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Maybe her husband is one that really does take care of the customer, and not just give lip service on himself. See, by his example maybe just maybe she knows what constitutes a good driver, and not just someone blowing smoke?</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">What does how many packages a day going out have to do with it? you trying to justify less than good service because she isn't shipping out 2000 a day? It's called rationalization. This customer, to you, does not deserve consideration. And that is where you are dead wrong. Its not up to you to decide who is the more important customer to you or UPS.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Oh so now its her fault that her customers orders are not getting out? When her driver gets there between 5:30-6 and she is expecting the pick up at that time, its her fault? Your sarcasm says volumes.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Oh and now you are psychic. You are an expert in the contract that she has with UPS? Gosh, you are such a whiz kid. A real know it all. And an expert in the fine print too! Damn! Hell, what are you still doing as a driver, you could be the head of our legal department.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Maybe I need to have my 7 year old explain to you what after 5:30 means. </span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">What an ass. Who says her husband has not done it for 20 years or more? But then, you are soooo special. No one out there does what you do, right? You are the only one that has achieved perfection. </span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Well, I rest my case. You sure sound like someone that really cares about the customer. Every customer. Their special needs and schedules.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">Like I said, I smell BS. And like I said, every driver without fail has claimed that they are the best of the best, only to have the proof tell otherwise. And the proof in your case came from your fingertips.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">As a shop steward, I would represent you like the rest. And lucky for you and them, I dont judge them and figure I know their needs better than they do. I took care of each and every one of them the same way. </span></span></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">But dont blow smoke up my :<img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" />: . I can tell a BSer when I hear one.</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"><span style="color: black"><span style="font-family: 'Verdana'">d</span></span></span></span></p><p> <span style="color: black"><span style="font-family: 'Verdana'"></span></span></p><p><span style="color: black"><span style="font-family: 'Verdana'"></span></span></p></blockquote><p></p>
[QUOTE="dannyboy, post: 78797, member: 484"] Let me rephrase that to where even you can understand it. In all my years, every driver that had to have representation by me or any other steward thought of themselves in the same manner you do. Almost word for word. Perfection to a T, if you listen to them. But the evidence showed something else. Just like your posts to this woman. They show what you are really like, not your impression of your bad self. Like for instance: [COLOR=black][FONT=Verdana]"'"I have 27 pickup accounts. They all want a late pickup. It just ain't gonna happen."'"[/FONT][/COLOR] [COLOR=black][FONT=Verdana]Now why ain't it gonna happen? Your attitude? Your job is to make it happen for the customer, not to give your personal views on what you want.[/FONT][/COLOR] [COLOR=black][FONT=Verdana]"'"Ms Swing how much do you ship out? You said you have a drop box downstairs. Use it if you still have pkgs. to process after your driver comes by. Or use your time more wisely and complete your shipping duties before 5:00. Pickup times begin as early as 2:30."'"[/FONT][/COLOR] [COLOR=black][FONT=Verdana]Why do you feel the need to put the customer down? You dont have a clue as to what she ships out, or what her needs are. If they are a shipper that is preferred, I dont care what your personal view is on what or how much they ship out, just do your job. You did know, by the way, that there are certain shippers that are part of a major UPS contract that have requested a late pickup, and as a tool to keep them in the UPS fold UPS has agreed to pick them up as late as the customer needs us to. Notice I said UPS agreed, what you think or want has nothing to do with the situation.[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]This from a customer focused driver? One that cares? I dont think so.[/FONT][/COLOR] [COLOR=black][FONT=Verdana]<O:p[COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Junior, you are the one that needs the reality check. How do you get off talking to a customer that way? And without not one complaint? I smell BS.[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Maybe her husband is one that really does take care of the customer, and not just give lip service on himself. See, by his example maybe just maybe she knows what constitutes a good driver, and not just someone blowing smoke?[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]What does how many packages a day going out have to do with it? you trying to justify less than good service because she isn't shipping out 2000 a day? It's called rationalization. This customer, to you, does not deserve consideration. And that is where you are dead wrong. Its not up to you to decide who is the more important customer to you or UPS.[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Oh so now its her fault that her customers orders are not getting out? When her driver gets there between 5:30-6 and she is expecting the pick up at that time, its her fault? Your sarcasm says volumes.[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Oh and now you are psychic. You are an expert in the contract that she has with UPS? Gosh, you are such a whiz kid. A real know it all. And an expert in the fine print too! Damn! Hell, what are you still doing as a driver, you could be the head of our legal department.[/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Maybe I need to have my 7 year old explain to you what after 5:30 means. [/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]What an ass. Who says her husband has not done it for 20 years or more? But then, you are soooo special. No one out there does what you do, right? You are the only one that has achieved perfection. [/FONT][/COLOR] [COLOR=black][FONT=Verdana][/FONT][/COLOR] [COLOR=black][FONT=Verdana]Well, I rest my case. You sure sound like someone that really cares about the customer. Every customer. Their special needs and schedules.[/FONT][/COLOR] [COLOR=black][FONT=Verdana]Like I said, I smell BS. And like I said, every driver without fail has claimed that they are the best of the best, only to have the proof tell otherwise. And the proof in your case came from your fingertips.[/FONT][/COLOR] [COLOR=black][FONT=Verdana]As a shop steward, I would represent you like the rest. And lucky for you and them, I dont judge them and figure I know their needs better than they do. I took care of each and every one of them the same way. [/FONT][/COLOR] [COLOR=black][FONT=Verdana]But dont blow smoke up my ::censored:: . I can tell a BSer when I hear one.[/FONT][/COLOR] [COLOR=black][FONT=Verdana]d[/FONT][/COLOR] [/FONT][/COLOR] [/QUOTE]
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