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UPS Mail Innovations = Poor Service
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<blockquote data-quote="Channahon" data-source="post: 219691" data-attributes="member: 7666"><p>Understanding how UPS MI works, it doesn't make sense to me that individual customers are able to use this service as it is for bulk mailings. </p><p> </p><p>I did hear that all customers would have a choice for <strong>UPS Basic</strong> which ultimately gets delivered by the post office. Do you think the package was shipped Basic?</p><p> </p><p>Which I think is a terrible service for the shipper and consignee. When tracking the shipment the delivery status is the center address. When you call 1-800, they tell you the package was delivered and you have to tell them that's not the final destination for the package.</p><p> </p><p>And there is no accountability with the post office to get a final response, as there aren't any phone numbers you can call.</p><p> </p><p>I finally had my brother go to his local post office, and they advised the package was left in a lock box with a key left for him on his mailbox. He had no idea about the lock box, but finally got his package. </p><p> </p><p>In this case both of us had to spend time tracking down a package that in my opinion should have be driver released by UPS at his front door. He lives within city limits. </p><p> </p><p>And had I known this service was going to be used, I would have chosen a different method of shipping. Unfortunately, it is the shippers choice of what service they choose to use.</p><p> </p><p>Wish I had an answer for you to help you out, at this point I would ask the sender to start the tracing process for you.</p></blockquote><p></p>
[QUOTE="Channahon, post: 219691, member: 7666"] Understanding how UPS MI works, it doesn't make sense to me that individual customers are able to use this service as it is for bulk mailings. I did hear that all customers would have a choice for [B]UPS Basic[/B] which ultimately gets delivered by the post office. Do you think the package was shipped Basic? Which I think is a terrible service for the shipper and consignee. When tracking the shipment the delivery status is the center address. When you call 1-800, they tell you the package was delivered and you have to tell them that's not the final destination for the package. And there is no accountability with the post office to get a final response, as there aren't any phone numbers you can call. I finally had my brother go to his local post office, and they advised the package was left in a lock box with a key left for him on his mailbox. He had no idea about the lock box, but finally got his package. In this case both of us had to spend time tracking down a package that in my opinion should have be driver released by UPS at his front door. He lives within city limits. And had I known this service was going to be used, I would have chosen a different method of shipping. Unfortunately, it is the shippers choice of what service they choose to use. Wish I had an answer for you to help you out, at this point I would ask the sender to start the tracing process for you. [/QUOTE]
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UPS Mail Innovations = Poor Service
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