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UPS Mail Innovations = Poor Service
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<blockquote data-quote="Chnandler Bong" data-source="post: 220507" data-attributes="member: 6846"><p>It seems to me that there is a lot of confusion regarding UPS Basic. I would assume that the protocol for these deliveries would be the same nationwide, but who knows. </p><p> </p><p>Around here, the only packages that go to the Post Office are addressed to the Post Office. Otherwise, they are delivered to the addressee. Under no circumstances are we to deliver packages to the final address on the package if it is to go to the Post Office. Rural, urban, if we have other packages for that address and we will be there anyway...still has to go to the Post Office.</p><p> </p><p>The other Basic, or Shipper Release packages, always go to the addressee and are almost always to be DR'd. The shipper waives UPS of all responsibility if the package is lost or stolen in exchange for a lower shipping rate. It is less costly for us to deliver them if we know that there will only be one attempt. We should never receive a claim or "driver follow-up" on one of these packages. </p><p> </p><p>I had one circumstance where my personal judgement told me I shouldn't leave a package. Called and voiced my concern to my Sup and she agreed that I shouldn't leave it. It was an apartment above a busy Dollar General store that had a keypad entry at street level. Very likely it would have come up missing. Clerks called customer, was given the code, and Dr'd it by her door the next day. We wouldn't have had to pay the claim, but it would have made us look bad, in my opinion.</p></blockquote><p></p>
[QUOTE="Chnandler Bong, post: 220507, member: 6846"] It seems to me that there is a lot of confusion regarding UPS Basic. I would assume that the protocol for these deliveries would be the same nationwide, but who knows. Around here, the only packages that go to the Post Office are addressed to the Post Office. Otherwise, they are delivered to the addressee. Under no circumstances are we to deliver packages to the final address on the package if it is to go to the Post Office. Rural, urban, if we have other packages for that address and we will be there anyway...still has to go to the Post Office. The other Basic, or Shipper Release packages, always go to the addressee and are almost always to be DR'd. The shipper waives UPS of all responsibility if the package is lost or stolen in exchange for a lower shipping rate. It is less costly for us to deliver them if we know that there will only be one attempt. We should never receive a claim or "driver follow-up" on one of these packages. I had one circumstance where my personal judgement told me I shouldn't leave a package. Called and voiced my concern to my Sup and she agreed that I shouldn't leave it. It was an apartment above a busy Dollar General store that had a keypad entry at street level. Very likely it would have come up missing. Clerks called customer, was given the code, and Dr'd it by her door the next day. We wouldn't have had to pay the claim, but it would have made us look bad, in my opinion. [/QUOTE]
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