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UPS--Missing the chance!
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<blockquote data-quote="steeltoe" data-source="post: 506663" data-attributes="member: 9491"><p>We might have bright minds steering the ship, but service involves more than just getting the package delivered in the world today. We have no customer service skills that we use to display daily. Our vehicles are filthy, our drivers are asked to get more business, but are degraded if their numbers to not meet criteria. Some of our drivers do not wear the complete uniform, etc. Again, there is more to service then just having the package delivered on time. </p><p> </p><p>We have the best operational network in the world. Why are we not going the extra mile with customer service? Why are our sales reps only seen at a business twice per year? Our drivers can still make good numbers and ask how the customer is doing, etc. </p><p> </p><p>I use to be proud to tell people that they will never see a "dirty" UPS package car. Every car, every day. Our company use to be one that was full of pride. Now, all that matters is meeting numbers. I am afraid this will always keep us from being the best. Being the best is not just about delivering the most packages. It is about making the customer feel as if they are number 1.</p></blockquote><p></p>
[QUOTE="steeltoe, post: 506663, member: 9491"] We might have bright minds steering the ship, but service involves more than just getting the package delivered in the world today. We have no customer service skills that we use to display daily. Our vehicles are filthy, our drivers are asked to get more business, but are degraded if their numbers to not meet criteria. Some of our drivers do not wear the complete uniform, etc. Again, there is more to service then just having the package delivered on time. We have the best operational network in the world. Why are we not going the extra mile with customer service? Why are our sales reps only seen at a business twice per year? Our drivers can still make good numbers and ask how the customer is doing, etc. I use to be proud to tell people that they will never see a "dirty" UPS package car. Every car, every day. Our company use to be one that was full of pride. Now, all that matters is meeting numbers. I am afraid this will always keep us from being the best. Being the best is not just about delivering the most packages. It is about making the customer feel as if they are number 1. [/QUOTE]
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UPS--Missing the chance!
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