Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Ups my choice
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="The Other Side" data-source="post: 880347" data-attributes="member: 17969"><p>So am I to understand you cant respond to the "highlights" of potential difficulties I posted? You havent explained how they will be dispatched, where will they be loaded, are we to disregard other priorities on route to make service on these products or are we to fail pickups when a customer selects a 5pm to 6pm delivery time?</p><p></p><p>We dont work in a Utopia and especially not a UPSTOPIA. You stated that you were not concerned with "intangibles" on route and that sez it all (you dont understand the business)</p><p></p><p>We have small "windows of opportunities" for many services that UPS already has. Which one of these windows will we have to compromise to make a "scheduled" residential delivery?</p><p></p><p>Shall it be the next day air window? Should it be the business before noon window? Should it be our lunch/break window? Shall it be our pickup window? Should it be our transfer/relay NDA window?</p><p></p><p>With all the commits we currently have, placing another commit on us is impossible. NDA 1030 or 12noon, NDA savers 3PM, 2nd day 12pm commits, schools before 3pm(i have 3 of those) and pickups from 4 to 530pm.</p><p></p><p>Which would I fail if I am instructed to deliver during one of these windows of opportunity?</p><p></p><p>Life is simple, UPS is complicated. Its trying too hard to offer services it cant possibly deliver on. This program would have some promise if it was limited to business customers only, for instance, on the friday before a 3 day weekend, they could change their deliveries to reflect a closure on the friday saving time and a stop. But for a residential delivery, we just dont have the "Window of opportunity" to make a legit service out of this.</p><p></p><p>Time delays will cause the business day to be compromised. Even ONE stop will cause a delay of 1/2 hour in total time. Drive to, stop, wait and package and drive back to area you left. That will be a half hour by itself.</p><p></p><p>A better use of time, effort and energy would be to notify the customer that their replacement item is at the UPS store, they can bring in the old item and exchange and box it there and the driver can pick it in the evening. The driver will deliver the replacement item and box to the store in the am.</p><p></p><p>Sending us to a home, where we will ultimately have to wait, argue and pizz off a customer makes no sense.</p><p></p><p>Explain to me how you believe UPS can fit this service into our business day and NOT impact service elsewhere.</p><p></p><p>Peace</p></blockquote><p></p>
[QUOTE="The Other Side, post: 880347, member: 17969"] So am I to understand you cant respond to the "highlights" of potential difficulties I posted? You havent explained how they will be dispatched, where will they be loaded, are we to disregard other priorities on route to make service on these products or are we to fail pickups when a customer selects a 5pm to 6pm delivery time? We dont work in a Utopia and especially not a UPSTOPIA. You stated that you were not concerned with "intangibles" on route and that sez it all (you dont understand the business) We have small "windows of opportunities" for many services that UPS already has. Which one of these windows will we have to compromise to make a "scheduled" residential delivery? Shall it be the next day air window? Should it be the business before noon window? Should it be our lunch/break window? Shall it be our pickup window? Should it be our transfer/relay NDA window? With all the commits we currently have, placing another commit on us is impossible. NDA 1030 or 12noon, NDA savers 3PM, 2nd day 12pm commits, schools before 3pm(i have 3 of those) and pickups from 4 to 530pm. Which would I fail if I am instructed to deliver during one of these windows of opportunity? Life is simple, UPS is complicated. Its trying too hard to offer services it cant possibly deliver on. This program would have some promise if it was limited to business customers only, for instance, on the friday before a 3 day weekend, they could change their deliveries to reflect a closure on the friday saving time and a stop. But for a residential delivery, we just dont have the "Window of opportunity" to make a legit service out of this. Time delays will cause the business day to be compromised. Even ONE stop will cause a delay of 1/2 hour in total time. Drive to, stop, wait and package and drive back to area you left. That will be a half hour by itself. A better use of time, effort and energy would be to notify the customer that their replacement item is at the UPS store, they can bring in the old item and exchange and box it there and the driver can pick it in the evening. The driver will deliver the replacement item and box to the store in the am. Sending us to a home, where we will ultimately have to wait, argue and pizz off a customer makes no sense. Explain to me how you believe UPS can fit this service into our business day and NOT impact service elsewhere. Peace [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Ups my choice
Top