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<blockquote data-quote="The Other Side" data-source="post: 880414" data-attributes="member: 17969"><p>Ok, lets see, 9five cant manage to address some simple questions when asked, and lets see if you can try your hand at it. </p><p></p><p>To make my points in a nutshell and make it easier for you, let me ask some questions and you can either agree or disagree</p><p></p><p>We have a small window of opportunity throughout our delivery day, agree( ) or disagree ( )</p><p></p><p>We have commits now (NDA, NDA business savers, 2nd day air) that have priority over everything else in the truck that is a ground package. agree ( ) disagree ( )</p><p></p><p>We cannot leave our pickup string in order to make a ground delivery in another area. Agree ( ) disagree ( )</p><p></p><p>Now, those are some simple questions, but the reality is this. When it comes to residential deliveries, people work, and people get home around 4 to 530pm, if they use this service to schedule a delivery, what window of time do you think is going to be selected?? 7PM 8PM 9PM?? OR does it make sense that times between 4pm and 6pm will be selected more than other times?</p><p></p><p>Of all our routes, 4 to 6pm is pickup times and this makes this selection unreasonable and likely to upset a customer who choses this time period.</p><p></p><p>So what time period is left? Before 1030? How is this possible? Would UPS be willing to give a customer "next day air " service on a ground package? Why would a customer chose next day air when all they have to do is select Before 1030am on my choice?</p><p></p><p>What about delivering one of these packages after 1030am to 1pm? Should we break off of business and possibly fail business commits for a ground residential package? What about the delay in making one of these deliveries? </p><p></p><p>We are so tight on times, there just is no "window of opportunity" to break route and make service on a scheduled package without compromising the day.</p><p></p><p>This service will make a "false" promise to a customer and when we dont show up at 430pm they requested it, and its 730pm when we do show up, an argument will ensue. Even today, the OMS will send a message via ODS to the driver to go to a certain address that was NI1 earlier in the day and reattempt. We blow it off and do it as the last stop of the day sometime around 845pm.</p><p></p><p>Thats the extent of what will happen to this service, a bunch of empty promises on a web site.</p><p></p><p>Peace.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 880414, member: 17969"] Ok, lets see, 9five cant manage to address some simple questions when asked, and lets see if you can try your hand at it. To make my points in a nutshell and make it easier for you, let me ask some questions and you can either agree or disagree We have a small window of opportunity throughout our delivery day, agree( ) or disagree ( ) We have commits now (NDA, NDA business savers, 2nd day air) that have priority over everything else in the truck that is a ground package. agree ( ) disagree ( ) We cannot leave our pickup string in order to make a ground delivery in another area. Agree ( ) disagree ( ) Now, those are some simple questions, but the reality is this. When it comes to residential deliveries, people work, and people get home around 4 to 530pm, if they use this service to schedule a delivery, what window of time do you think is going to be selected?? 7PM 8PM 9PM?? OR does it make sense that times between 4pm and 6pm will be selected more than other times? Of all our routes, 4 to 6pm is pickup times and this makes this selection unreasonable and likely to upset a customer who choses this time period. So what time period is left? Before 1030? How is this possible? Would UPS be willing to give a customer "next day air " service on a ground package? Why would a customer chose next day air when all they have to do is select Before 1030am on my choice? What about delivering one of these packages after 1030am to 1pm? Should we break off of business and possibly fail business commits for a ground residential package? What about the delay in making one of these deliveries? We are so tight on times, there just is no "window of opportunity" to break route and make service on a scheduled package without compromising the day. This service will make a "false" promise to a customer and when we dont show up at 430pm they requested it, and its 730pm when we do show up, an argument will ensue. Even today, the OMS will send a message via ODS to the driver to go to a certain address that was NI1 earlier in the day and reattempt. We blow it off and do it as the last stop of the day sometime around 845pm. Thats the extent of what will happen to this service, a bunch of empty promises on a web site. Peace. [/QUOTE]
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