Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
UPS needs some backbone with idiot customers...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="BrownSuit" data-source="post: 326429" data-attributes="member: 14437"><p>It sounds like the only thing you could have done differently was also give the center a call to give your sup a heads up.</p><p></p><p>As far as engaging, the customer, I understand what you were trying to do, it just didn't work in this instance.</p><p></p><p>What's the likelihood that they actually called the center and spoke to somebody versus called 800? If they called 800, chances are that the story got changed around a couple of times.</p><p></p><p>I would offer for your center manager or Sup that speaks to you about it to ride along with you and do exactly what you've been doing and also to let them speak to your actual customer.</p><p></p><p>Once you are cleared, I'd get permission from them to file a complaint with the Sheriff the next time these people are standing in the middle of the road. Explain to them that they've literally had to have you stop the vehicle as you cannot continue on the road.</p><p></p><p>Some communities on the county or city websites also have the ability to search for property ownership including pretty up-to-date satellite images and maps. It probably wouldn't hurt to look and see who really owns that property. Chances are your customer was right. </p><p></p><p>Try not to let it get to you and don't worry about it. Just make sure they know that your customer (and theirs) will got to bat for you.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 326429, member: 14437"] It sounds like the only thing you could have done differently was also give the center a call to give your sup a heads up. As far as engaging, the customer, I understand what you were trying to do, it just didn't work in this instance. What's the likelihood that they actually called the center and spoke to somebody versus called 800? If they called 800, chances are that the story got changed around a couple of times. I would offer for your center manager or Sup that speaks to you about it to ride along with you and do exactly what you've been doing and also to let them speak to your actual customer. Once you are cleared, I'd get permission from them to file a complaint with the Sheriff the next time these people are standing in the middle of the road. Explain to them that they've literally had to have you stop the vehicle as you cannot continue on the road. Some communities on the county or city websites also have the ability to search for property ownership including pretty up-to-date satellite images and maps. It probably wouldn't hurt to look and see who really owns that property. Chances are your customer was right. Try not to let it get to you and don't worry about it. Just make sure they know that your customer (and theirs) will got to bat for you. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
UPS needs some backbone with idiot customers...
Top