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UPS needs some backbone with idiot customers...
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<blockquote data-quote="UPS Lifer" data-source="post: 326585" data-attributes="member: 9789"><p>Dilligaf, </p><p>You gave great advice!! This is exactly what any driver should do. Just ignore that customer in the future and do not have any conversation with them. Be friendly, wave, smile and keep going. </p><p></p><p>If the management team gives you any trouble ask them to meet you at the stop or come ride with you. This will take care of any mis-information that is being spread. </p><p></p><p>Anyone that gives advice to take some sort of retribution is flat out wrong. This is what will get you into trouble.</p><p></p><p>No reasonable person expects a driver to stand by and take abuse from a customer. To cut the conversation off say "I am sorry that you feel that way, excuse me, I must go now".... do this as soon as the abuse starts and don't allow yourself to be put through it again if the customer approaches you at some future point. You can usually tell by their body language as they approach. If this customer ever flags you down again wave and keep on going.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 326585, member: 9789"] Dilligaf, You gave great advice!! This is exactly what any driver should do. Just ignore that customer in the future and do not have any conversation with them. Be friendly, wave, smile and keep going. If the management team gives you any trouble ask them to meet you at the stop or come ride with you. This will take care of any mis-information that is being spread. Anyone that gives advice to take some sort of retribution is flat out wrong. This is what will get you into trouble. No reasonable person expects a driver to stand by and take abuse from a customer. To cut the conversation off say "I am sorry that you feel that way, excuse me, I must go now".... do this as soon as the abuse starts and don't allow yourself to be put through it again if the customer approaches you at some future point. You can usually tell by their body language as they approach. If this customer ever flags you down again wave and keep on going. [/QUOTE]
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UPS needs some backbone with idiot customers...
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