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Brown Cafe UPS Forum
UPS Discussions
UPS = Overrated?
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<blockquote data-quote="j13501" data-source="post: 777662" data-attributes="member: 918"><p>They do know that they have a poor package. In many cases, a shipper takes the viewpoint that the extra money spent on more packaging and tape is more in total, than the loss that occurs with some open packages. They look it as an "acceptable" level of expense. We don't pay these claims, of course, but it is still a hassle for the hub employees because they have to deal with the mess. </p><p>And while we will continue to speak to the customers about improved packaging, we don't want to get them angry- so they don't move their business to our competitors.</p></blockquote><p></p>
[QUOTE="j13501, post: 777662, member: 918"] They do know that they have a poor package. In many cases, a shipper takes the viewpoint that the extra money spent on more packaging and tape is more in total, than the loss that occurs with some open packages. They look it as an "acceptable" level of expense. We don't pay these claims, of course, but it is still a hassle for the hub employees because they have to deal with the mess. And while we will continue to speak to the customers about improved packaging, we don't want to get them angry- so they don't move their business to our competitors. [/QUOTE]
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