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UPS Store tells employees to lie, overcharge customers: suit
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1324490" data-attributes="member: 12570"><p>- Charging customers fuel surcharges for air delivery, even when packages weren’t shipped by plane but by truck.</p><p></p><p>UPS Store employees have zero control over how we transport air packages. </p><p></p><p>I pick up at a UPS Store and the employees there always give the customer all of the service options and corresponding prices for their shipments. They then ask the customer to review and sign the receipt, which shows the address the package is being shipped to, the level of service and the total price, which is broken down to show any fees and/or surcharges.</p><p></p><p>Do they try to upsell? Sure but what retail business doesn't try to upsell?</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1324490, member: 12570"] - Charging customers fuel surcharges for air delivery, even when packages weren’t shipped by plane but by truck. UPS Store employees have zero control over how we transport air packages. I pick up at a UPS Store and the employees there always give the customer all of the service options and corresponding prices for their shipments. They then ask the customer to review and sign the receipt, which shows the address the package is being shipped to, the level of service and the total price, which is broken down to show any fees and/or surcharges. Do they try to upsell? Sure but what retail business doesn't try to upsell? [/QUOTE]
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UPS Store tells employees to lie, overcharge customers: suit
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