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UPS Store tells employees to lie, overcharge customers: suit
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<blockquote data-quote="The Other Side" data-source="post: 1325320" data-attributes="member: 17969"><p>Whats ironic about this story, is that revenue clerks all over the country do the same thing at the end of the pens everyday every week every month every year.</p><p></p><p>How many times has a customer come to you and asked how they got charged a correction on a box that mysteriously grew after it was picked up?</p><p></p><p>Then they show you the bill and the package is inches larger than it actually was.</p><p></p><p>Its an ugly trend at UPS, and a cheap way to increase revenue for nothing knowing that less than 1% of our customers actually check the bills vs. just paying them.</p><p></p><p>Dishonestly at the hub level is a systemic syndrome that wont be stopped until the company gets away with the number game.</p><p></p><p>TOS.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 1325320, member: 17969"] Whats ironic about this story, is that revenue clerks all over the country do the same thing at the end of the pens everyday every week every month every year. How many times has a customer come to you and asked how they got charged a correction on a box that mysteriously grew after it was picked up? Then they show you the bill and the package is inches larger than it actually was. Its an ugly trend at UPS, and a cheap way to increase revenue for nothing knowing that less than 1% of our customers actually check the bills vs. just paying them. Dishonestly at the hub level is a systemic syndrome that wont be stopped until the company gets away with the number game. TOS. [/QUOTE]
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UPS Store tells employees to lie, overcharge customers: suit
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