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Brown Cafe UPS Forum
UPS Discussions
UPS, you can't have it both ways.
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<blockquote data-quote="code5" data-source="post: 547839" data-attributes="member: 11550"><p>I think customer service is a big difference when you talk about one driver compared to the next on the same route. Some think a stop is a stop, just get it done as quick as possible. Some think lets build a relationship with this customer and give a little for the better of the business.</p><p> </p><p>Unfortunately, UPS is geared more for the stop is a stop because it looks better on the almighty reports, but in the long run, the customer service thing shouldn't be ignored.</p><p> </p><p>I'm more of a customer service employee. I know I could shave off a half an hour or so to my day, but I like the good relations with my customers. I'm not really doing it for the good of the company, but for myself. With the lack of co-workers on road, the only people I have to interact with is my customers. Treat people like you want to be treated.</p></blockquote><p></p>
[QUOTE="code5, post: 547839, member: 11550"] I think customer service is a big difference when you talk about one driver compared to the next on the same route. Some think a stop is a stop, just get it done as quick as possible. Some think lets build a relationship with this customer and give a little for the better of the business. Unfortunately, UPS is geared more for the stop is a stop because it looks better on the almighty reports, but in the long run, the customer service thing shouldn't be ignored. I'm more of a customer service employee. I know I could shave off a half an hour or so to my day, but I like the good relations with my customers. I'm not really doing it for the good of the company, but for myself. With the lack of co-workers on road, the only people I have to interact with is my customers. Treat people like you want to be treated. [/QUOTE]
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UPS, you can't have it both ways.
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