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FedEx Discussions
Using DEX 010 ~ inspection required
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<blockquote data-quote="CJinx" data-source="post: 3641917" data-attributes="member: 37078"><p>There is no policy governing calling customers regarding damaged packages. If smaller stations are doing it, I imagine they are trying to cut down on the number of damage claims filed by smoothing the customer over into accepting it. Smaller stations handle fewer packages (thanks captain obvious!), so their metrics are that much tighter as well.</p><p></p><p>I may call or just override the disposition to deliver regardless if the package is clearly a personal shipment (water damaged photo albums, picture frames with broken glass (remove the glass first!), etc). No policy telling me to do so but it's just good customer service.</p></blockquote><p></p>
[QUOTE="CJinx, post: 3641917, member: 37078"] There is no policy governing calling customers regarding damaged packages. If smaller stations are doing it, I imagine they are trying to cut down on the number of damage claims filed by smoothing the customer over into accepting it. Smaller stations handle fewer packages (thanks captain obvious!), so their metrics are that much tighter as well. I may call or just override the disposition to deliver regardless if the package is clearly a personal shipment (water damaged photo albums, picture frames with broken glass (remove the glass first!), etc). No policy telling me to do so but it's just good customer service. [/QUOTE]
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