Using DEX 010 ~ inspection required

Discussion in 'FedEx Discussions' started by OrioN, Jul 22, 2018.

  1. OrioN

    OrioN double tap o da horn dooshbag

    Welp, I had a resis pickup this Saturday...

    DSC_0023.JPG
    A friggin' Wal-Mart porch swing set delivered by ground a day or two ago.

    [​IMG]

    Dude, don't be afraid to use DEX 010

    or pull that damaged item off your truck before you head out.


    DSC_0022.JPG

    Granted, your truck may have been bricked out & u didn't noticed it, but you shouldn't have driver release this... the paint was scratched, prone to rust in no time. Plus the fabric was compromised so it will fall apart if a fatso decides to use the swing

    Sighs, do others use the code?

    I had a leaking box of chewy once... smelled like fish oil, probably cat food. I applied DEX 010, and double bagged it to avoid spills to the other boxes & moved on.

    With say thee, other drivers?
     
  2. It will be fine

    It will be fine Well-Known Member

    Not my problem. I deliver whatever FedEx puts on my trucks, it’s up to them to police the condition of those boxes. A lot of the big furniture shippers want them delivered even with apparent damage, they’d rather ship a few replacement parts than the whole item again.
     
  3. OrioN

    OrioN double tap o da horn dooshbag

    Since I preload my own truck, this would have been left behind... the main parts are damaged.

    I don't load boxes that looks like accordions too. Make qa clerks repackage it as I deal with the rest of my cargo...

    Sure I tape up those chewy and other boxes as I load them, I'm customer driven that way.
     
    • Optimistic Optimistic x 1
    • List
  4. Fred's Myth

    Fred's Myth Nonhyphenated American

    At Express, unless it is prohibited, or presents a danger to the driver, it goes onroad. The choice to accept or decline is the recipient's, not the driver's.
     
    • Agree Agree x 4
    • Winner Winner x 1
    • List
  5. OrioN

    OrioN double tap o da horn dooshbag

    I have limited space as is & finished the route with a clean plate most days.

    Sure, I can bring it to the customers home, then use DEX 006 (refused ~ choose a reason on the drop-down menu) & will get credit for the stop... hates taking them for a round trip ride though.

    I'll start doing so if I am not bricked out (shrugs)
     
  6. Purplepackage

    Purplepackage Well-Known Member

    That’s mostly true, but I’ve definitely had leaking boxes of lobsters that I’ve told my manager I wouldn’t take out. The solution to that is they just make a part timer take it out lol
     
  7. OrioN

    OrioN double tap o da horn dooshbag

    That's just ice melting...bag it, making sure that barcode label stays dry. perishable items go out same day.

    Unless it's smells like it's rotting, then it gets left on the belt for qa clerks
     
  8. Oldfart

    Oldfart Well-Known Member

    It goes on the road and you have 2 choices when delivering it. Damaged Delivery Completed or Refused.
     
  9. CJinx

    CJinx Well-Known Member

    Chewy gets angry when damaged boxes get delivered (leaking pet food, kitty litter, etc).
     
  10. OrioN

    OrioN double tap o da horn dooshbag


    [​IMG]

    That's what DEX 010 & 006 are for the Ground side...
     
  11. OrioN

    OrioN double tap o da horn dooshbag

    Yeah, u can't fathom how much extra time and tape I wasted on this account alone...
     
  12. bacha29

    bacha29 Well-Known Member

    On 2 separate occasions I had big boxes of bloody frozen wild turkey hides shipped by Charlie Redneck and Billy Joe Sixpack good ol boys from down Old Fart way. By the time I got there they were thawing out , stinking beyond description with blood running under the bulk head door and down the door steps, dripping onto the floor.
    Another time I had a bed designed for an invalid/handicapped person . They claimed that it weighed the magical 149lbs...yea right. it was clearly damaged beyond repair but I was told to attempt to deliver . Dragged it off the truck down through the snow to the guys house showed him what was wrong and of course he refused it. What does the terminal do? Of course they would try to bandage it up make it look different and ordered me to go through the same process again. Again the guy simply wasn't going to have X force a now useless piece of junk onto him.
    There are simply no limits to how far ground will go to get out of having to pay a claim.

    These a just two of the countless examples of the profound difference in the quality of the daily work experience between an Express letter carrier
    and the human Towmotor known as the Ground delivery driver.
     
  13. Fred's Myth

    Fred's Myth Nonhyphenated American

    The only time I won those 'disagreements' with management was 1) Inspection of leaking box disclosed it was full of liquor (illegal shipment), and 2) Shipper clearly stated on package that if damaged, do not deliver (meds in styrofoam container).

    Otherwise, just quote Policy. I've refused overweight (175#) and won. I've refused Radioactive in drums with dented chimes, and won. But I've had to take out shattered glass, shredded fabric, even empty boxes... because it's not our right to decide for the recipient what is or is not acceptable.

    But that's Express. The Value Code we were trained to follow doesn't seem to extend to other opcos.
     
    • Agree Agree x 1
    • Informative Informative x 1
    • List
  14. Cactus

    Cactus Just telling it like it is

    Very true, especially Ground where even ASR alcohol shipments are OK at driver's discretion to release.
     
  15. Star B

    Star B White Lightening

    We have a few places that are on our "Never a late box" list. In other words, if it's perishable and it's a WDL, just leave it at the station because they're going to refuse it anyway.
     
  16. OrioN

    OrioN double tap o da horn dooshbag

    When I see a damaged box... "would I want that to be delivered to my own home?"

    Nope, I'm DEX 010 it & leaving it on the belt.

    It's up to my bc to tell management why I didn't load it on my delivery vehicle...

    On a separate note, I've seen a rare DEX 081... driver refused.

    Customer refusal of the particular driver to step on his property. So it gets transferred to the Ground driver instead of home delivery
     
  17. Fred's Myth

    Fred's Myth Nonhyphenated American

    If this is the criteria you are using, are you also willing to reimburse the guaranteed on-time shipping charges out of YOUR pocket?

    Didn't think so.
     
  18. OrioN

    OrioN double tap o da horn dooshbag

    Lol, this is a ground discussion, not express

    No on time deliveries. If it's damaged, it's getting sent back
     
  19. olroadbeech

    olroadbeech Happy Verified UPSer

    just to let you guys know. I'm a retired feeder driver from UPS but we have the best FedEX ground driver in our neighborhood. actually a lot better than the UPS package driver who throws the boxes etc. The Fedex driver has never delivered a damage package to us and we get deliveries once or twice a week.

    I talk to the fedex guy all the time and give him gatorade and snacks. he treats us great .and he is always telling me he loves his job. at first i thought he was bsing me but after getting to know him , he genuinely does love his job.

    i liked feeder for the most part but never "loved" my job. the day i could retire , I did.
     
  20. Fred's Myth

    Fred's Myth Nonhyphenated American

    Yes, Ground guarantees on-time deliveries.

    FedEx Service Guide - Money Back Guarantee